Who are we?
Our passion for coffee makes SEB Professional North America a growing company!
We are in the professional coffee machine business managing three leading global brands: Schaerer, WMF, and Wilbur Curtis.
You can find our coffee machines in convenience stores, hotels, and restaurants worldwide. Chances are you have enjoyed a cup of coffee brewed by one of our products during your morning coffee run at McDonald's, Dunkin Donuts, Starbucks, or Tim Hortons.
SEB Professional is a subsidiary of Groupe SEB, a large French consortium and the world's largest manufacturer of cookware in more than 150 countries, with 33,000 employees and over €8,1 b in sales annually. Notable brand names associated are Tefal, T-Fal, Krups, Lagostina, Rowenta, Moulinex, SUPOR, Arno, Emsa, All-Clad. Our Company operates in the Professional Coffee Machine division.
What you'll do:
As the Operations Manager, you will be responsible for overseeing the daily operations of our business in the region and ensuring that our goals and objectives are met. You will be responsible for developing and maintaining strong relationships with internal and external stakeholders, managing the financial and operational performance of the region, and collaborating with other departments to ensure that our operations are running smoothly. You will also be responsible for setting and achieving challenging targets and implementing effective strategies in order to maximize the region's success. If you're looking to take on a challenging role that will allow you to make a real impact, this is the job for you.
Salary Range: $80,000 - DOE
Key Responsibilities:

• Leading the operational efforts for local market.Specific areas include vendor relations, customer service, equipment maintenance processes and procedures, safety program, contracts, and project coordination.
• This is a "working manager" leadership position.
• Interfacing with sales, administrative support, vendors and regional management to best serve our clients and our company.
• Develop relationships with key customers and vendors.
• Manage regional service partners to ensure up-to-date training and skills and SLA's (service level agreements) are met to established KPI's. Negotiate local contracts and contracts in new markets.
• Develop strategies and tactics for identifying and implementing "best practices" for the region.
• Write, review and implement processes and policies where needed.
• Provide excellent customer service and meet or exceed customer expectations to assist the sales team in displacing the competition.

What you need to be successful in this role:

• Bachelor's or higher degree in Business Administration and Three plus years of previous in a similar role / business operations
• Ability to effectively manage third party vendors
• Effectively negotiate and interpret contracts
• Effectively present information and respond to questions from groups of employees, managers and customers
• Excellent verbal and written communication skills
• Proven customer service skills
• Must have valid driver's license

Working Conditions / Physical Demand

• Standing, Walking
• Manual dexterity
• Working in a cold or hot environment
• Ability to Lift up to 50# occasionally

Overview

• Type of employment: Full time - Exempt
• Workplace type: Remote
• Travel - Up to 75%

Why SEB Professional North America?
Whether working in one of our offices, or flexing between the two, we offer a number of benefits and perks. Please ask your recruiter for additional details.

• Health insurance - Generous Employer Contribution
• Competitive 401(K) program w/ Company match up to 9%
• On-site Gym
• Vision & Dental Insurance
• Life insurance
• 12 Paid Holidays
• Other voluntary benefits and discounts programs

Equal Employment Opportunity (EEO)
SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.