Overview

You are someone who exemplifies hospitality, upholds Second State Coffee values, and loves coffee. You handle conflict with grace & diplomacy and demonstrate professionalism in all rapport. You are responsible for providing daily direction & feedback, assisting with in-store training, and maintaining shop operation/cleanliness/service/organization standards. Our shift leads work with General Management and the Education Director to refine skill sets, curate consistency amongst our 4 locations, deliver excellent experiences, and ignite passions amongst team members. 

Key Functions & Responsibilities

• Demonstrates Second State Coffee values, culture and leadership behaviors and fosters a respectful, inclusive, educational, and fun environment for both team members and guests.
• Upholds Second State Coffee policies, procedures, and operational standards and maintains a high level of execution
• Exudes exceptional hospitality and service with regard to friendliness, cleanliness, speed of service, beverage quality, and customer retention. Always looks for ways to go above and beyond.
• Maintains a clean and organized working space and consumer space
• Regularly participate in training advancement opportunities
• Presents clear objectives and holds team accountable to high-performance and quality expectations by regularly providing feedback and coaching
• Leads consistent execution and implementation of new products, branding, and training supplied by director of education and upper management
• Assist with interviewing, hiring, and onboarding of new employees during scheduled hours
• Provide feedback to training/hiring manager with developmental plans or career opportunities for team members.
• Protects integrity of cash handling, record-keeping, inventory management, and food safety.
• Responsible for weekly shop updates and communication with senior management team
• Manage equipment and shop maintenance log and reports
• Ensures any shop product or operational changes mirror all location training and production protocol
• Release timely and complete schedules that meet both employee and business needs, covering any gaps in schedule as needed
• Understand individuals’ strengths and weaknesses, placing team members in appropriate job functions
• Completes weekly inventories and accurate ordering to ensure proper business function and growth
• Communicate with customers in person, via email, and online to resolve any concerns. 
• Act as point of contact for all business inquiries, landlord, vendors, audits, and community for overseen locations

Must be able to:

• Exercise sound judgment under pressure
• Provide exceptional consumer experiences
• Demonstrate enthusiasm for coffee, service, hospitality, and quality
• Have working knowledge of POS systems, Google Suite, Microsoft Office
• Confidently, patiently, and diplomatically provide constructive feedback to team members
• Communicate professionally and effectively - written and oral
• Be willing to receive feedback and search for areas of self-improvement
• Demonstrate excellent time management and organizational skills
• Can work on their own and is known to be a self-starter!
• Must complete and pass Barista Test & Barista Trainer Course to move past probationary period