Description

This position is responsible for providing exceptional quality customer service to internal and external bank customers as well as offering appropriate products and services via telephone and chats. Researches and resolves customer requests and answers customer inquiries concerning account maintenance, balance transfers, ATM and check card transactions, stop payments, monthly statement requests, etc. Promotes products and services of other bank departments through the use of referrals.

Requirements

• Excellent verbal communication skills
• Proficient Telephone skills
• Friendly and pleasant manner
• Data entry skills
• Typing and word processing skills
• Documentation skills
• Active listening skills
• Attention to detail
• Problem solving skills
• Commitment & good attendance

Education and Experience:

• One or two years of call center representative experience preferred but not required
• Willingness to train on appropriate bank software or applications

Bi-lingual background a plus. Competitive salary and benefits package available. EEO.