What are the responsibilities and job description for the Customer Support Representative position at SecurityMetrics?
Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!
SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!
Responsibilities
- Provide basic customer support and account maintenance via phone or email
- Scope customers to determine their PCI Self Assessment Questionnaire type
- Help customers navigate and understand the PCI Self Assessment Questionnaire
Required Skills and Experience
- Basic computer skills (i.e. typing, email, web browser)
- Basic understanding of networks and network devices
- Ability to troubleshoot account issues
- Desire to learn and grow
- Excellent written and oral communication skills
- Ability to listen to, comprehend, empathize, and resolve customer’s needs and concerns
Preferred Skills and Experience
- Fluent in English and any of the following languages:
- Portuguese
- Chinese/Mandarin
- Spanish
- French/Quebecois
- Part-time positions are available upon review
- Familiar with PCI-DSS
- Experience working in a Call Center
- Experience dealing in Customer Service
- Familiar with Linux
- Basic understanding of HTML
