Department: COMCARE
Pay: $15.75 per hour.
Work Schedule: Monday-Friday; 8:00a-5:00p
Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits .
Greet public, provide customer service and general reception as well as provide office and administrative support required to ensure timely processing of program referrals, outcome reporting and program functioning at all levels of service.
Reception
Greet clients professionally and promptly
Answer phones in a professional manner and route appropriately
Verify demographic and insurance information and update in the Electronic Health Record (EHR)
Prepare excuse notes as requested
Open and close the office as needed
Maintain cleanliness/tidiness of lobby
Use overhead or through-the-phone paging
Check in clients and notify providers as appropriate
Request interpreters
Distribute medications/prescription slips as requested by medical staff
Check and distribute faxes from the fax folders
Schedule meeting room space for staff
Set up rooms for meetings
Distribute agency and med staff surveys
Maintain copy machines and printers
Maintain visitor’s log, authorized visitor forms
Distribute interoffice and postal mail, prepare for pick up
Accurately schedule follow up appointments as requested by staff or
Provide client with an appointment card as needed
Open clients and schedule appointments intake or other programs as requested
Maintain cancellation list for medication appointments
Cancel appointments if a provider is out of the office
Update medical staff calendars for days out of the office
Distribute client rights and responsibilities
Financials/Intakes/Documentation
Prepare financial updates for clients
Complete releases of information as needed or requested
Set up insurance coverage and fee matrix
Verify insurance and income
Review claims error reports
Troubleshoot billing issues at the program level
Collect payments on accounts
Receipt payments for client and note in EHR
Enter note in EHR for clients who are not able to make payments
Prepare payments for deposit and complete reconciliation form. Import patient documents into OnBase
Verify intakes are ready and monitor process flow
Data Entry
Verify KMAP
Enter authorizations-service authorizations,
Prepare letters for closure, participation, missed appointments and outreach
Track, process, and coordinate referrals to the program screen and assess transactions when appropriate
Enter data in systems as required
Maintain staff contact lists and emergency contact lists.
Forward and upload SED waiver forms
Enter and update information on intake boards for checking in and walk-ins
Minimum Qualifications: High School diploma or equivalent. Two years of general office experience. Must pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens. Must complete orientations provided by Sedgwick County and COMCARE.
It is the policy of Sedgwick County not to discriminate in its programs or services, including employment, on the basis of race, color, sex, including pregnancy, gender identity and sexual orientation, age, national origin, ancestry or citizenship, marital status, religious or political affiliation, genetic information, disability, status as a member of the uniformed services or any other similarly protected status.
Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to qualified persons with disabilities as defined by the Americans with Disabilities Act. If you wish to volunteer information regarding any special assistance you may need, please contact the Sedgwick County ADA Coordinator at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Please do not use this phone number for employment questions. Applicants are contacted only if they are determined to be qualified candidates.