JOB DESCRIPTION

The Corporate Information Technology Team delivers unified communication and desktop technologies to the global SEI workforce utilizing infrastructure design, systems engineering, support and project management.

What you will do :

• Technical workload management support of mainframe scheduling system, cross-platform scheduling and performance management tools
• Monitor and enhance client service deliveries for product uptimes, transmissions, and statements
• Maximize batch throughput for end-of-month processing periods for intra-day, night work and statement processing
• Provide remediation analysis to alert messages concerning deadlines and exceptions
• Follow process and procedures to manage exceptions
• Log and communicate production and workload exceptions, special events, and other relevant information to day and night shift personnel
• Monitor DASD storage thresholds for SYSDA, DISK80, SRD and DRS storage pools and take remedial actions
• Participate in daily production status meetings
• Incident and problem managementMonitor scheduling system exception events for detection, remediation and follow-upMonitor, support and enhance production automationDiagnose and prioritize reported incidents to include abends, Connect : Direct node and process failuresPerform impact assessment and remediation of vendor related production issuesProvide and / or implement resolution and recovery procedures for Trust production exceptions and abends.

Ensure data integrity as part of corrective-actionWork with team on escalated issues and remediate as necessaryGenerate and distribute summary reportsInterpret and provide enhancement recommendations on negative trendsParticipate in virtual teams for root cause analysisIdentify and execute process production improvements

• Change managementCoordination and execute enterprise change control activities within the production environmentSupport for project activities for PB&T Project Management Office including client new starts, acquisitions, merges and deconversionsSupport for Service Team projects
• Production fulfillment servicesReview and process requests for changes to production processing environment for one-time changes to production schedules with regard to special handling of problems and execution instructionsProvide Support documentation for production process enhancements and update internal operating procedures
• Disaster recovery and Release supportParticipate in planning, enhancing and execution of special events, such as Disaster Recovery tests, hardware and software releases.

What we need from you :

• BA / BS degree in related field; or the equivalent in education and work experience
• Minimum of 10 years in Mainframe processing and support
• Proficiency with JCL, ISPF, IBM utilities, VSAM, File-Aid and Connect : Direct
• In depth knowledge of CA-Scheduler
• Familiarity with Service Now
• Understanding and use of IBM System Automation for z / OS performance monitoring tools
• An understanding of ITIL (Information Technology Infrastructure Library) best practices
• Very effective client service and phone skills
• PC literacy in Microsoft Office product suite
• What we would like from you :
• Project management skills
• Problem solving skills
• Effective communication skills both written and oral
• Effective documentation skills
• Attention to detail and quality performance
• Intellectual curiosity and desire to learn and apply knowledge take instruction from others
• Time management, organizational and analytical skills
• Interpersonal and communications skills and ability to relate to others in a team environment
• Exhibit attributes and desire for advancing into leadership position
• Must demonstrate the ability to work effectively independently, as well as in a team setting, in an open floor environment

SEI’s competitive advantage :

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays / year, 16 days PTO / year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM) for our clients, our communities, and ourselves.

Come build your brave future at SEI.

Last updated : 2024-06-19