Job Overview:

The primary role of the Dispatch Router is to execute the day-to day routing of all driver assignments. The position will ensure that the attention to detail and customer service philosophy of Select Event Group is nurtured and maintained at all times. The Dispatch Router will maintain continuous e-mail visibility throughout their entire shift, ensuring that all communications and issues are acted upon accordingly. Through staff meetings and required training, the position is expected to maintain a high-level of awareness and observation of Fire, Health & Safety Regulations. The overall expectation is that the team delivers the right equipment in the right repair to the right site at the right time.

Duties and Responsibilities:

• Prepare all contracts for creating routes following Selects established Procedure for Creating and Preparing Routes.
• May be responsible for the preparation and training of new drivers for duty as may be required by our clients during his/her assigned route.
• May be responsible for future installation of and training on any application our drivers will be required to use on their Select issued device.
• May be responsible for scheduling and delivery of vehicles for service by vendors.
• May be responsible in assisting of reviewing and distribution to appropriate staff member, files for Select drivers under DOT guidelines and requirements.
• As needed, support Dispatch and operational personnel with assistance in solving field operations issues.
• Employee Training and Development:
  • As needed, and in conjunction with the Field Operations Coordinators leadership, complete cross-training activities in order to become a certified Driver and/or Dispatcher Supervisor.
  • Participate in a drive-a-long with a delivery team once a quarter as selected by the Director Operations.
  • Attend one venue walk twice quarterly as selected by the Director Operations.
  • Attend four (4) hour sales office visit once per quarter.

Qualifications Include:

• Must be able to assess situations and make decisions balancing urgency, risk, and quality of potential solutions/decisions
• A Help First mentality
• Attention to detail and adherence to deadlines
• Excellent listening and presentation skills
• Excellent verbal and written communication skills
• Self-Motivated and able to thrive in a results-driven environment
• Proven ability to manage multiple projects at one time while paying strict attention to detail
• Build relationships based on integrity, reliability, and maturity
• Must be organized
• Must be able to set priorities, develop strategies and solve problems