Job Title: Senior Business Analyst

Location: Santa Clara CA 95054
Duration: 12 months

Job Description:

The UMIS Business Analyst is responsible for providing subject matter expertise for the City’s Utility Billing System (UMIS), and for developing the functional requirements, testing, training, implementation, and support artifacts specific to the UMIS application portfolio in close collaboration with the business domain and business subject matter experts.

Create and maintain the strategic partnership between business stakeholders and Customer IT delivery.

Skills:

• Five (5) years hands on experience as a business analyst required

• Project management, process and documentation skills

• Detail oriented, able to multi-task and meet deadlines

• Experience in gathering user requirements and production of formal business requirements and functional specifications

• Ability to manage and adapt in an extremely busy, and frequently changing environment

Degree:

• Bachelor’s degree or higher in CS, CIS, MIS or equivalent.

Responsibilities:

Technical Leadership, Strategy, and Management :

• Responsible for determining, defining, and documenting current and proposed business processes and user documentation for UMIS.

• Provide research and analysis for product/service recommendations that include descriptions of the service, processing considerations, expense and potential revenue analysis, benefits and risks.

• Provide consulting support on UMIS processes and systems.

• Conduct executive, operational management, and end-user interviews in the assessment of business requirements, process, and workflows.

• Define and document processes, and formal business requirements relating to utilization, enhancements, and upgrades of UMIS. 

• Develop use cases and test plans

• Perform quality assurance and functional testing.

• Provide on-going end-user training and support of business processes and workflows as related to the UMIS application portfolio.

• Work with outside Consultants and solution providers on business issues and solutions.

• Foster and maintain good relationships with customers and colleagues to meet expected customer service objectives. 

• Participate in the life cycle of a new product by researching the product specifications, providing input to the profit/loss analysis.

• Coordinate implementation projects with various business units, functional areas and/or vendors.

Communication and Collaboration:

• Build strong and trusted relationships with Customer stakeholders in order to be viewed as a technical thought leader for Customer IT.

• Meet with key stakeholders on a regular basis.

• Provide status reports on a regular basis that demonstrate delivery according to service level agreements.

• Communicate challenges and opportunities proactively and consistently to drive business performance.

• Innovative self starter with excellent communication skills

• Meet with Applications Program Manager at least once a week to provide smooth communication

• Create and maintain a work environment that promotes effective communication between team members and management.

• Promote a work environment that respects and values the expertise of others and provides each team member the ability to contribute to organizational success.

• Participate in team meetings on a regular basis.

• Communicate in a customer-focused manner.

• Build a network and proactively maintain contacts to foster professional and personal growth.