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Overview : Responsibilities :
Responsibilities :
The VIP Host is responsible for solicitation of casino players from segments selected by Player Development leadership. The Host will call, text, email or use other means of communication to directly invite qualified players to Seminole Hard Rock Tampa Hotel & Casino.
Players will be made aware events, shows, available rooms and other qualified opportunities to visit Tampa. The Host will be able to explain the benefits of using our Unity Rewards program and sharing the value of always using their card.
Aggressively and persistently solicits assigned accounts using all available tools.
Maintains outstanding data hygiene and ensures that contact information on all assigned players is correct and up to date.
Demonstrates exceptional guest service to both internal and external customers with every interaction.
Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.
Qualifications :
Minimum 2 years of telemarketing or contact marketing experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
Experience in casino and / or hotel environment preferred
Proficient knowledge of Microsoft Office, Excel, and Word preferred
Experience in gaming machines and / or table games preferred
Must have exceptional guest service skills
Must have the ability to resolve stressful situations
Must be able to make sound complimentary decisions based on tracked customer play
Ability to work flexible schedules, including nights, weekends and holidays
Work Environment :
Duties and responsibilities are typically performed in an office with a phone and computer. Occasionally, duties may include meeting or hosting players in the Casino.
This position requires consistent phone and computer work.
Quotas of contacts made per day will be given and measured.
Native American Preference Policy :
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process :
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment.
These background checks may include, but are not limited to :
Credit Check
Criminal Background Check
Drug Screen
Disclaimer
g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Last updated : 2024-06-25
Full Time
$47k-93k (estimate)
06/27/2024
09/26/2024
seminolecasinos.com
Fort Lauderdale, FL
<25
The job skills required for Vip host include Telemarketing, Guest Service, Hosting, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Vip host. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Vip host. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Vip host positions, which can be used as a reference in future career path planning. As a Vip host, it can be promoted into senior positions as a Player's Club Director - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Vip host. You can explore the career advancement for a Vip host below and select your interested title to get hiring information.