Title: HR Service Specialist

Contract Type: Contract to Hire

Job Description:

The Human Resources Service Specialist is responsible for providing exceptional customer service and support to team members across the organization. This role serves as the first point of contact for employees and managers seeking HR related assistance. The HR Service Specialist is also responsible for managing and completing all incoming HR4U case inquiries within a time frame of 24-48 hours ensuring timely and accurate resolution.

• Provide excellent customer service by actively listening and asking probing questions to fully understand the request and follow through on completion.
• Provide timely and accurate information guidance and support to employees and managers through various communication channels, such as phone and case management system.
• Handle and resolve complex employee inquiries and issues, escalating to the appropriate HR team members when necessary
• Consistently and accurately utilize the case management system to create, modify, and close resolved issues.
• Clearly and concisely documents interactions with customers using proper documentation.
• Preserves employee confidentiality when reviewing or discussing employee data or reasons for contacting HR.
• Acts with a sense of urgency and prioritizes workflow based on issue type.
• Consistently provide accurate information to team members by leveraging the information provided within the systems knowledge base.

Required Education: High School Diploma or Equivalent

Preferred Education: Some college course work in HR or related field

Years and Type of Required Experience: 0-1 Years of Experience in a call center or area with high volume of telephone inquiries.

What are 3-5 skills the candidate must have to be considered for this role?

• Aptitude for technology and be comfortable working in many different systems.
• Excellent listening and communication skills with ability to provide high quality customer service.
• Must be team-focused, self-motivated, and work with a modest degree of supervision.
• Able to multi-task in fast paced environment while being detail oriented.