Our client is hiring a Senior Technical Support Specialist:

Description:

• Workstation Integration — base operating systems, software distribution, updates, and level three problem management support.
• Server Integration — base operating systems, software distribution, updates, and level three problem management support
• Migration Scripting, Development and Engineering
• Folder Share process Development and Engineering
• Terminal Server work and Remote App work
• Remedy’s ticket produced by work with users
• Package engineering and development
• Software deploy process development
• SOX or PCI Baseline configuration and or documentation
• Workstation Health Development and Engineering
• Server Health and Compliance Engineering
• Work as requested by Desktop Computing
• Active Directory — design and implementation, group policies, security groups, Applocker, user and computer objects, logon authentication, scripts, replication, forest and domains, release management, production, user/account provisioning, LDAP/application support and third level problem management support.
• Remote Management — engineering and redesign of remote management tools
• Group will help support Help Desk tickets for tier 1, tier 2 and tier 3.
• Other ACE related Engineering activities as requested by Desktop Computing from time to time during the Period of Performance.
• Supplier engineers will be requested to check their emails six times a day or greater for emails.
• Statuses will be produced weekly in the form of an email.
• Projects will be tracked thru PCTS
• Projects will be tracked using standard Microsoft Project.
• Vendor engineers must be given written approval from Desktop before starting task that are other than what is listed in PCTS.
• Work as requested

About Seneca Resources:

Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.