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COMPANY SUMMARY
If you have a passion for directly helping people and tangibly impacting their lives, Senior Home Companions “SHC” could be a wonderful place for you. SHC serves older adults in Indiana and Florida with our unique blend of personalized assistance. From providing friendship and companionship to hands-on personal care, SHC connects clients with a full spectrum of support that allows seniors to remain in the home of their choice with purpose and dignity. SHC is a private, local company (www.seniorhomecompanions.com).
JOB SUMMARY
The Client Coordinator (CC)’s primary role is to coordinate staffing to ensure client receive all services outlined in their service plan as scheduled. Scheduling services with clients is a major aspect of SHC’s services, because our clients expect to receive their services as set forth in the agreed upon service plan. If clients do not receive the services as planned, that can lead to poor client outcomes and dissatisfied customers. Client Coordinators are responsible for ensuring that the schedule set forth in each service plan is fulfilled and that client expectations are exceeded. CCs are responsible for ensuring that the SHC team understands client needs for ongoing care and that caregivers are scheduled in a manner that maximizes efficiency, utilizes staff who have the skill set and experience to meet the client’s needs, and ensures all clients receive all of the services to which they are entitled. CCs are also expected to help foster relationships with clients and ensure that SHC services exceed the client’s expectations for on time arrival at the home, professionalism, and overall customer service. CCs not only schedule caregivers each week, but respond when caregivers are unable to provide scheduled care, unexpectedly unavailable to provide care, or otherwise fail to provide scheduled care. CCs oversee caregivers, provide feedback to caregivers regarding their work, counsel caregivers regarding performance improvement, work with HR to address disciplinary issues and take other actions to maintain SHC’s high standards.
The position requires an ability to be flexible and have strong organizational and prioritization skills. The CC communicates and documents important information regarding caregiver and client feedback to the team. This dynamic role offers the opportunity to directly encourage clients and caregivers while fostering their well-being on a daily basis.
ESSENTIAL FUNCTIONS, DUTIES & RESPONSIBILITIES
QUALIFICATIONS
A well-qualified candidate would:
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested by individuals with disabilities to allow them to perform the essential functions.
Job Type: Full-time
Benefits:
Schedule:
Experience:
Work Location: In person
Full Time
$39k-49k (estimate)
06/30/2024
07/15/2024
The following is the career advancement route for Client Coordinator positions, which can be used as a reference in future career path planning. As a Client Coordinator, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Coordinator. You can explore the career advancement for a Client Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Client Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Coordinator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Coordinator jobs
Don’t be afraid to ask questions.
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Sign up for training opportunities.
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Build Relationships That Acknowledge the Whole.
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Build Trust Through Communication.
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Create unique landing pages for specific topics.
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Step 3: View the best colleges and universities for Client Coordinator.