Front Desk Reception

Office Manager

High School diploma and /or two years of front desk experience.

• Must screen phone calls to make sure clients are 60 and over and reside within our boundaries as determined by the IDOA.
• Must be able to determine which case manager receives each call.
• Greet clients as they come into the office.
• Schedule appointments for various services.
• Proficient in Microsoft Word, Outlook and Excel spreadsheets.
• Open the office at 8:00am and close the office at 4:00pm daily.
• Take in payments and write receipts.
• Process incoming and outgoing faxes.
• Process incoming and outgoing mail and inter-office mail.
• Gather Advisory Council minutes, letters to the Board, and all pertinent information for the monthly Board of Directors Meeting.
• Mail and/or e-mail Board packets to all Board members.

• Must be friendly, and personable.
• Patient listener when required.
• Handles multiple issues simultaneously without losing priorities or perspective.
• Detail oriented – maintains thorough, accurate records.
• Maintain an objective outlook and problem solving approach when involved with stressful situations.
• Good judgment and decision sense, the ability to determine and prioritize important calls, and tasks.
• Level-headed, able to act/interact appropriately in emotional situations.
• Able to deliver uncomfortable information in such a way as to minimize adverse reactions.

Work Location

• Yorkville Office (Kendall County)

Work Remotely

• No

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Life insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person