39 Call Center Representative Jobs in Louisville, KY
SENTA ENT and Allergy Physicians is Hiring a Call Center Representative Near Louisville, KY
We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team at Advanced ENT & Allergy. The Call Center Representative will serve as the first point of contact for patients and play a crucial role in delivering exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Key Responsibilities:Patient Interaction:
- Answer inbound calls promptly and professionally.
- Schedule, reschedule, and confirm patient appointments.
- Provide information about services, procedures, and treatments offered.
- Address patient inquiries and concerns with empathy and professionalism.
- Verify and update patient information in the electronic medical records (EMR) system.
- Assist with insurance verification and authorization processes.
- Document and escalate patient complaints or issues to the appropriate department.
- Coordinate with clinical staff to ensure seamless patient flow and care.
- Handle outbound calls for appointment reminders, follow-ups, and patient satisfaction surveys.
- Communicate effectively with patients, caregivers, and medical staff.
- Relay messages accurately and promptly to the appropriate personnel.
- High school diploma or equivalent required.
- Additional certification or training in customer service or medical office administration is a plus.
- Previous experience in a call center, customer service, or medical office setting is preferred.
- Familiarity with ENT and Allergy medical terminology is advantageous.
- Excellent verbal and written communication skills.
- Proficiency in using computer systems and software, including EMR systems.
- Strong organizational skills and the ability to multitask.
- Ability to work independently and as part of a team.
- Bilingual skills (English/Spanish) are a plus.
- Competitive salary and benefits package.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and growth.
- High School Diploma or General Education Degree (GED) required.
- Knowledge of standard clinic practices, policies and procedures.
- Six months of customer service or call center experience preferred.
Job Summary
Full Time
$43k-54k (estimate)
07/04/2024
08/01/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Communication Skills, Written Communication, Computer Systems, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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