11 IT Help Desk Technician Jobs in Atlanta, GA
SENTA ENT and Allergy Physicians is Hiring an IT Help Desk Technician Near Atlanta, GA
We are currently seeking a skilled and customer-oriented IT Help Desk Technician to join our team. In this role, you will be responsible for providing technical support and assistance to our employees and clients, resolving IT-related issues, and ensuring smooth day-to-day operations of our IT systems. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and a passion for delivering outstanding customer service.
Responsibilities:
- Working with our existing MSP to respond to IT support requests and inquiries from employees and clients in a timely and professional manner, either via phone, email, or in person.
- Provide basic diagnosis and troubleshooting of hardware, software, network, and system issues reported by end-users, helping identify the root cause and providing appropriate solutions when known and escalating to higher level support at our MSP when appropriate.
- Install and configure applications for employees that require non-standard programs.
- Assist in the set-up and deployment of new workstations and laptops for corporate employees.
- Utilizing our MSP’s Ticketing system, maintain accurate records of IT support requests, including details of issues encountered and solutions provided.
- Collaborate with other IT team members to escalate and resolve complex technical issues and ensure timely resolution.
- Provide basic training and guidance to end-users on the use of hardware, software, and applications to enhance their productivity and efficiency as needed and appropriate.
- Contribute to the improvement of the IT services delivered to users by collaborating with our IT Management Staff to provide insight into the issues faced by the Help Desk team as well as those challenges being faced by users.
- Contribute to the development and maintenance of IT documentation, including user manuals, standard operating procedures (SOPs), and knowledge base articles.
- Certification in any IT field is preferred. Most relevant certifications CompTIA A , Microsoft Certified Professional, or other MCSE Path related certifications.
- Proven experience (1-3 years) in providing technical support and troubleshooting at a help desk or similar role.
- Strong knowledge of computer hardware, Windows operating systems, Microsoft Office.
- Basic understanding of the purpose of equipment involved in Networking (Router, Switch, Firewall etc)
- Proficiency in diagnosing and resolving common hardware and software problems, such as hardware failures, software conflicts, and malware infections.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals in a clear and concise manner.
- Strong customer service orientation, patience, and empathy to provide exceptional support and ensure a positive end-user experience.
- Ability to prioritize and manage multiple support requests while maintaining a high level of accuracy and attention to detail.
- Proactive attitude, self-motivated, and a willingness to continuously learn and improve technical skills.
Job Summary
Full Time
$49k-60k (estimate)
06/09/2024
07/07/2024
The job skills required for IT Help Desk Technician include Troubleshooting, Help Desk, Customer Service, IT Support, Technical Support, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
02/13/2022: Lexington, KY
They help troubleshoot software and hardware concerns.
03/13/2022: Nashville, TN
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
04/14/2022: Chattanooga, TN
Working with computer vendor technical support desks and allied services as per the organizational procedures.
03/23/2022: Saint Louis, MO
Determine the best solution based on the issue and details provided by customers
02/13/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
02/08/2022: Stamford, CT
Help desk technicians need a deep understanding of computer hardware and software.
02/20/2022: Lancaster, PA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
02/11/2022: Battle Creek, MI
Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
02/28/2022: Chattanooga, TN
The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
03/14/2022: Flagstaff, AZ
Step 3: View the best colleges and universities for IT Help Desk Technician.
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