18 Call Center Supervisor Jobs in Virginia, VA
Sentara Health is Hiring a Call Center Supervisor Near Virginia, VA
OverviewWork ShiftFirst (Days) (United States of America)
Sentara Health is currently seeking a full-time Team Coordinator, Customer Operations/Call Center Supervisor in Virginia Beach, VA!Position Status: Full-time, Day Shift, 40 hoursStandard Working Hours: 8:00AM to 5:00PM (EST) OR 9:00AM to 6:00PM (EST). Call Center Operations is 8:00 AM – 8:00 PM.Location: Hybrid work schedule. Will report to the office 2 days a week. Located at 1330 Sentara Park, Virginia Beach, VA 23464.Job Description Summary
- Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group.
- Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy.
- Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.
- Manages team of 1 to 13
- Minimum 3 years of healthcare experience REQUIRED.
- Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is REQUIRED.
- Preferred: Call Center - 3 years
- Preferred: Managed Care - 2 years
- Preferred: Previous supervisory experience
- Preferred: Proficient in Microsoft Office Suite (Outlook/Excel/Word/Powerpoint)
We are realizing this vision through our Diversity and Inclusion strategy, which has three pillars: A diverse and talented workforce, an inclusive and supportive workplace, and outreach and engagement with our community. We have made remarkable strides in these areas over the past several years and, as our world continues to evolve, we know our work is never done.
Our strategies focus on both structural inclusion, which looks at our organizational structures, processes, and practices; as well as behavioral inclusion, which evaluates our mindsets, skillsets, and relationships. Together, these strategies are moving our organization forward in an environment that fosters a culture of mutual respect and belonging for all.
Please visit the link below to learn more about Sentara’s commitment to diversity and inclusion:https://www.sentara.com/aboutus/diversity
Sentara OverviewFor more than a decade, Modern Healthcare magazine has ranked Sentara Healthcare as one of the nation's top integrated healthcare systems. That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.
Sentara BenefitsAs the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to:
- Medical, Dental, and Vision Insurance
- Paid Annual Leave, Sick Leave
- Flexible Spending Accounts
- Retirement funds with matching contribution
- Supplemental insurance policies, including legal, Life Insurance and AD&D among others
- Work Perks program including discounted movie and theme park tickets among other great deals
- Opportunities for further advancement within our organization
Join our team! We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-56396.#Indeed
#Monster
Talroo – Health Plan
Healthcare, Health Plan, Call Center, MCO, Managed Care, Customer Service, Team Coordinator, Associates, Hybrid, Virginia Beach, VA, Virginia, Supervisor, Team Leader, Team Manager, Contact Center
Job SummaryResponsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group. Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy. Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.
Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is required.
Qualifications:ALD - Associate's Level Degree
Call Center, Healthcare, Managed Care
SkillsActive Learning, Active Listening, Communication, Coordination, Critical Thinking, Judgment and Decision Making, Leadership, Mathematics, Mgmt of Staff Resources, Microsoft Access, Microsoft Excel, Microsoft Word, Monitoring, Operation and Control, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Troubleshooting, Writing
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
Job Summary
Full Time
$55k-75k (estimate)
06/09/2024
07/24/2024
The job skills required for Call Center Supervisor include Call Center, Customer Service, Leadership, Teamwork, Coordination, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Step 3: View the best colleges and universities for Call Center Supervisor.
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