Role Overview

Site reliability engineers (SREs) are responsible for improving system reliability and resilience to make it faster and easier to develop and deploy new software capabilities. SREs focus especially on building automation to reduce manual effort and prevent operations incidents.

Key Responsibilities

• Work with stakeholders such as product owners to define service level objectives (SLOs) for system operations.
• Track performance against SLOs in partnership with monitoring teams or other stakeholders, and ensure systems continue to meet SLOs over time.
• Create dashboards and reports to communicate key metrics.
• Create software to improve performance, scalability, and stability of systems. 
• Collaborate with development teams to promote the concept of reliability engineering during all phases of the software development lifecycle to detect and correct performance issues and meet availability goals.
• Design, code, test, and deliver software to automate manual operational work (i.e., “toil”). 
• Conduct blameless post mortems to troubleshoot priority incidents.
• Perform analytics on previous incidents to understand root causes and better predict and prevent future issues. 
• Use automation to reduce the probability and/or impact of problem recurrence.
• Identify, evaluate, and recommend monitoring tools and diagnostic techniques to improve system observability. 
• Participate in system design consulting, platform management, capacity planning and launch reviews.
• Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams. 
• Participate in communities of practice to share knowledge and foster continuous improvement.
• Remain current with reliability engineering methods and trends such as observability-driven development and chaos engineering.
• Drive continuous improvement in software quality and infrastructure reliability and resilience.

Skills and Experience

• Strong problem solving and analytical skills.
• Strong interpersonal and written and verbal communication skills.
• Highly adaptable to changing circumstances. Interest in continuously learning new skills and technologies. 
• Experience with programming and scripting languages (e.g. C#, JavaScript, Python, Bash, PowerShell).
• Experience with incident and response management.
• Experience with Agile and DevOps development methodologies.
• Experience with container technologies and supporting tools (e.g. Docker, Kubernetes, AKS).
• Experience with working in cloud ecosystems (e.g. VMware vSphere, Microsoft Azure).
• Experience with monitoring and observability tools (e.g. Azure Monitor, Dynatrace, Science Logic SL1). 
• Experience with configuration management systems (e.g. Ansible, Bicep, Terraform).
• Experience working with continuous integration/continuous deployment tools (e.g. Git, Jenkin, Artifactory, Azure DevOps Pipelines, GitHub actions).

Qualifications

• Bachelor’s degree (or equivalent years of experience).
• 2 years of relevant work experience. SRE experience preferred.

Location

This position is remote for residents of AL, DE, FL, GA, ID, IN, KS, LA, ME, MD, MN, NC, NE, NH, ND, NV, OK, OH, PA, SC, SD, TN, TX, UT, VA, WA, WV, WI and WY.

Sentara Overview
For more than a decade, Modern Healthcare magazine has ranked Sentara Healthcare as one of the nation's top integrated healthcare systems. That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.

Sentara Benefits

As the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to: 

• Medical, Dental, and Vision Insurance
• Paid Annual Leave, Sick Leave
• Flexible Spending Accounts
• Retirement funds with matching contribution
• Supplemental insurance policies, including legal, Life Insurance and AD&D among others
• Work Perks program including discounted movie and theme park tickets among other great deals
• Opportunities for further advancement within our organization

Sentara employees strive to make our communities healthier places to live. We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For information about our employee benefits, please visit: Benefits - Sentara (sentaracareers.com)

Join our team! We are committed to quality healthcare, improving health every day, and providing the opportunity for training, development, and growth!

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

• Bachelor's Level Degree