Salary Grade/Level/Family/Range
Full-Time, Exempt, Salary

Reports to
Sales Director

Date
01/12/2024

JOB DESCRIPTION

Summary/Objective

The AM is responsible for working in collaboration with the area Manager & Patient Care Coordinator, to provide sales support to key accounts, direct patient education/support and work with key accounts to identify and establish individualized documentation processes to manage our current and new patient population. This position includes an extensive training program which allows applicants with little to no experience to be considered. This extensive training program is designed to feed our open and expanding opportunities in the field and ensure your success in the healthcare profession. Previously, successful candidates have had degrees in dietetics, nutrition, human resources, sales and marketing, and finance, etc.

Essential Functions

• Effectively manages pending patients through the documentation & authorization process and reports results to appropriate supervisors when requested
• Manages monthly/quarterly budgetary guidelines to ensure overall territory profitability (fuel, marketing, travel, meals etc.)
• Responsible to reach outlined monthly sales revenue targets
• Properly review, research & prioritize pending orders to make most effective use of time and ensure patient satisfaction
• Responsible for understanding and responding to all of the given territory’s needs and overall care of his/her patients
• Will be able to effectively manage (if applicable) other team members and triage situations throughout a given day to best serve our patients
• Serves as a concierge to key accounts, representing Sentido in key communications
• Create weekly routes with recurring calls to complete all required physician calls
• Organizes and completes expected face-to-face calls and telephone contacts within outlined territory
• Follows specified instructions in the delivery of patient protected health information, sales messages and marketing material
• Participates in educational meetings and events as directed
• Function as patient ombudsmen to facilitate timely service to our clients and to provide solution of any issues or conflict relating to the same
• Manages current patient census, communicates and stays current with clinical updates as necessary with appropriate staff
• Identify new business (sales & marketing) opportunities within call points & key accounts
• Maintain an on-call schedule with team members in your territory to ensure proper coverage for after hour calls.
• Responsible for same day emergency deliveries or patient home visits as needed

Required skills

1. Experience recognizing the needs and concerns of individuals
2. Effectively communicate orally and in writing
3. Ability to follow verbal and written instruction
4. Professional telephone & email etiquette
5. Able to work in fast-paced, self-directed environment.
6. Detail oriented with excellent time management skills.
7. Decision-making, problem resolution and creative thinking skills.
8. Responds well to multitasking while providing exceptional customer service, support and responsiveness
9. Should be honest, competitive, energetic, enthusiastic, professional and systematic.
10. Ability to demonstrate and educate to patient family members on all equipment necessary

Competencies

1. Accurate and timely documentation in Brightree and other systems
2. Effectively communicates to patients and referral sources alike regarding patient education and documentation communication with referral sources I.E. Case managers, dietitians, nurses, referral coordinators.
3. Effectively communicates with internal staff to ensure the most productive results
4. Creates weekly schedule
5. Completes # of face-to-face appointments daily (15) and reaches target for both conversions and referrals based on territory goals
6. Adequately stores patient information in accordance to HIPAA Regulations
7. Possesses knowledge and the ability to educate on all Sentido service lines offered and continues education within product line changes or updates
8. Manages inventory within territory warehouse to have adequate supplies on hand. Maintains adequate par levels of supplies in vehicle
9. Properly follows PPE Guidelines
10. Pending CMN report will be worked in its entirety weekly and bi-weekly audits will be performed by the direct supervisor to ensure proper management

Supervisory Responsibility

None

Work Environment

Field, Office or home office

Physical Demands

Able to lift and carry up to 20lbs

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Rotating on call schedule as determined by supervisor.

Travel

Remote Travel within territory

Preferred Education and Experience

• Bachelor’s Degree or equivalent experience
• Bilingual is preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.