For almost 30 years, Sentinel Offender Services has provided community based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing and community-based offender management programs.
The Equipment Technician is an entry level position that is responsible for installing, servicing, troubleshooting, and removing electronic monitoring equipment. The installer is also responsible for testing and cleaning electronic monitoring equipment, and inventory control of assigned assets.
Job Expectations Essential Functions
•Install and remove various electronic monitoring equipment as requested following documented standards.
•Provide support, service, and maintenance of electronic monitoring equipment and accessories.
•Maintain accurate test records for electronic monitoring equipment.
•Cleaning and sanitizing electronic monitoring equipment for future use.
•Contacting participants when needed to schedule service, recovery, or collection purposes.
•Maintains calibration and repair records for all equipment, to include installations, service calls, and terminations. This includes management of onsite equipment and RMA processes.
•Conduct shipping and receiving activities for electronic monitoring equipment and supplies per established procedures.
•Diagnosis, testing, and repair of electronic monitoring equipment as delineated in company processes and procedures.
•Serve as a liaison between Sentinel and the contracted agency.
Requirements
To perform the job successfully, an individual should demonstrate the following competencies:
•Problem Solving Identifies and resolves problems in a timely manner.
•Customer Service Manages difficult customer situations; Responds promptly to customer needs; Meets commitments.
•Teamwork Balances team and individual responsibilities.
•Business Acumen Understands business implications of decisions.
•Ethics Keeps commitments; inspires the trust of others; Works ethically and with integrity; Upholds organizational values.
•Organizational Support Follows policies and procedures and supports organization's goals and values.
•Judgment Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
•Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
•Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
•Adaptability Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
•Dependability Takes responsibility for own actions; Keeps commitments.
•Innovation Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
Education
HS diploma or equivalent; experience
Knowledge Skills Abilities
•Basic computer skills
•A reliable form of transportation to ensure job attendance
•Practice time management to meet tight deadlines due to program equipment installation requirements
•Must be able to work flexible work schedules if needed
•Must be able to communicate effectively with Department Personnel, Judges and Program Participants as well as Sentinel personnel
•Effective customer service skills
•Ability to work independently and maintain an effective and efficient level of service
•Ability to prepare written reports and maintain accurate records
Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.