98 Deskside Support Specialist Jobs in Cincinnati, OH
SentriLock is Hiring a Deskside Support Specialist Near Cincinnati, OH
Full-time
DescriptionAnalyze, prioritize, and timely resolve help desk tickets across multiple technologies.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
- Operating systems troubleshooting, installation, patching and upgrades including Apple OSX and Microsoft Windows
- New employee set up and termination management.
- Create and Manage Active Directory, Azure Active Directory user profiles an passwords.
- Manage two-factor security authentication access for third-party tools slack, zoom, office.
- Microsoft 365 product suite installation, configuration, and troubleshooting and support.
- Azure (Entra) management of user groups, distribution lists, licenses access.
- Install, support, troubleshoot internal applications.
- Research and knowledge of security issues related to operating systems and patching.
- Mange and support threat detection applications such as Microsoft Defender and Malware Bytes.
- Effectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway.
- Basic VOIP phone troubleshooting
- Assess criticality of urgent after hours (including weekends) hardware and assesses issues and respond within 4-6 hours
- Inventory management and tracking of all end-user company devices which includes physical control of assigned computer assets
- Ensure all effort and tasks are captured in an official Jira Service Desk request
- Computer and printer hardware support and repair and vendor warranty management
- Effective and prompt use of the latest communication tools and methods to assist all staff local and remote (Ex IM, Phone, Mobile, Video chat, etc)
- Identify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setup
- 2 Years Deskside end-user technical support experience Required
- 1 Years Microsoft Desktop OS, Office, Outlook, Updates Support Required
- 1 Years General Software Support (Antivirus, User Apps, Updates) Required
- 1 Years Apple/Mac basic troubleshooting experience Required
- 1 Years Basic network troubleshooting experience Required
Job Summary
Full Time
Durable Manufacturing
$54k-66k (estimate)
06/26/2024
07/24/2024
sentrilock.com
WEST CHESTER, OH
25 - 50
2003
Private
SCOTT R FISHER
$10M - $50M
Durable Manufacturing
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The following is the career advancement route for Deskside Support Specialist positions, which can be used as a reference in future career path planning. As a Deskside Support Specialist, it can be promoted into senior positions as a Help Desk Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Support Specialist. You can explore the career advancement for a Deskside Support Specialist below and select your interested title to get hiring information.
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