Job ID: 250943
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Hybrid Schedule

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Technology

Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success. 

Your role at Sephora:

As a Program Manager you will oversee a portfolio of project initiatives and will provide hands-on leadership and direction to a team of project managers leading those initiatives. We are looking for someone who can be a steward of our delivery and development methodologies and drive consistent practices throughout the organization. This person will thrive in a fast-paced, dynamic work environment and have extensive experience leading retail technology project and program managers. Reporting to the Senior Director, PMO you will drive direction, planning and execution for initiatives within the Digital Portfolio. The focused area will be specific to Order Management, Security, Customer Service areas. In addition, you will:

• Drive alignment across multiple projects, ranging in complexity, to ensure success of key IT initiatives
• Manage a team of project managers and provide strong leadership for managed projects and programs
• Responsible for the project delivery of multiple cross-functional initiatives within given program area
• Provide input to the strategic planning for the PMO including roadmap planning, budget, resource planning, and helping grow the org
• Proactively anticipate, mitigate, and resolve conflicts or project issues
• Implement PMO best practices; drive methodology standardization and implement iterative process improvements
• Provide context and support as we rollout new processes and tools, drive adoption, and be a champion for the “why”- the business rationale for implementing the change
• Plan, monitor, and track project delivery and take corrective action as appropriate. 
• Coach, mentor, and train as appropriate
• Participate in recruiting, hiring and onboarding of new team members
• Curious and excited about Sephora’s business and the opportunity to help our organization to scale and grow
• Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

We’re excited about you if you have:

• Demonstrated experience using established project management methodologies and tools to develop and execute project plans including, work plans, schedules, milestones, critical paths, project scope
• Strong analytical ability and knowledge of IT project and portfolio management processes; experience managing project finances/budget
• Flexible and strong leader with an ability to inspire; self-motivated; willing to roll up his/her sleeves to move the team and company forward
• Broad understanding of the landscape, with the ability to go deep into the details, to think big, and to roll up your sleeves
• Solution oriented; ability to think critically and to provide thoughtful and innovate solutions to proactively address issues and problems as they arise
• Excellent communication (verbal and written), presentation, organizational and planning skills
• Ability to influence, connect, and collaborate with a variety of groups and personalities, both technical and not technical, at all levels of the organization
• Minimum of 5-7 years of experience in project management with demonstrated success working in enterprise software
• BA/BS degree or equivalent work experience
• The successful candidate is adept at building relationships cross-functionally and gaining alignment with our business partners.
• Prior experience with Innotas or similar PPM tool a plus
• Previous retail technology experience strongly desired
• PMI certification a plus

You’ll love working here because:

• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
• The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
• The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
• The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
• The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

The annual base salary range for this position is $152,010.00 - $187,700.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.