We are looking for a customer-oriented, highly technical, customer support expert to join our emerging team of professionals in Rockville, working with their global peers in Lisbon and Tel-Aviv. You will have a chance to make a meaningful impact on the security posture and resilience of our world-leading customers.

Main Responsibilities

• Work closely with international customers and the internal Engineering and Product groups
• Improve our support methodology and tools, Encourage innovation and continuous excellence
• Report directly to Head of Customer Support

Essential Skills & Experience

• Independent, motivated, autodidact and a team player with a can-do attitude.
• 2 years of B2B domestic and international (mostly UK, Brazil, South Africa, India) support experience for enterprise customers.
• Deep knowledge of networking protocols: Ethernet, VLANs, routing and switching, TCP/IP, protocols.
• Windows & Linux OS knowledge.
• Experience with supporting products delivered both from the cloud and on premises solutions

Nice to have

• Technical understanding of Datacenter virtualization, Docker, Kubernetes, VMWare administration.
• Cyber Security support experience -Firewall, IPS/IDS, AV, VPN, sandboxing, endpoint security, security policy, micro-segmentation.
• Familiarity and experience with NAC products and solutions, 802.1x protocols
• Familiarity and experience with SIEM/SOAR products
• Experience supporting large enterprises.