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Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience.
We believe you exemplify these qualities and are excited to have you join our team to continue to make a difference for patients and their families.
Sequence Health has immediate openings for Contact Center Representatives in our Cullman, Alabama location. We are looking for Experienced Representatives to fill the full time shifts.
This position pays $14 per hr. We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States.
The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care.
We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow! Varying shifts available! Ideal candidates for this position : Excellent customer services skills Capable of multi-tasking in a fast-paced environment Remain calm and courteous under pressure Proficient with computers and navigating web-based applications Job Responsibilities Answer telephone promptly and in a polite and professional manner Obtain and enter accurate demographic information into electronic medical record Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Seeks and supports changes in call flow processes and communication services.
Suggests improvements and participates in organized efforts to improve service levels Meets and exceeds call volume standards Adheres to all HIPAA policies Adheres to all Sequence Health policies Direct calls to other departments as needed Use sound judgment in handling calls, especially with upset patients Understanding of when to escalate calls to physicians / practice manager / triage nurse Make reminder calls as requested Make calls to reschedule appointments when necessary Provide assistance with call backs and other projects as call volume permits Other reasonably related duties as assigned by supervisor or manager Qualifications and Skills 1 years of healthcare, sales, or customer service experience - preferably in a contact center environment 1 years experience working in a call center preferred 1 years experience working in a medical or healthcare environment preferred Previous medical scheduling experience preferred Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet Ability to handle confidential and sensitive information Ability to handle a "call center" environment : work quickly and multi-task Ability to multi-task using several systems and multiple monitors at the same time Proficient with technology, software applications, and phone systems Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results Immigration or work visa sponsorship will not be provided Powered by JazzHR
Last updated : 2024-06-25
Full Time
Business Services
$36k-45k (estimate)
06/26/2024
09/25/2024
sequencehealth.com
HOOVER, AL
50 - 100
2004
CRAIG PARKER
<$5M
Business Services
Sequence Health provides superior patient conversion solutions to healthcare organizations that significantly increase their lead capture, convert more leads to patients, dramatically increase top-line revenues while streamlining internal office operations. Our solutions strongly benefit all medical specialty groups including bariatrics, womens health, orthopedics, primary care, medical devices, and many other healthcare organizations. Our services include: Healthcare CRM Patient Care Coordination Outcomes Management Patient Engagement Medical Call Center Online Patient Education NurseLine Web...site Design & Development SEO, SEM and PPC Services Multimedia Production
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The job skills required for Customer service representative include Customer Service, Call Center, Scheduling, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.