Scheduler

Who we are...

Sequoia Senior Solutions is a family-owned Home Care Organization that provides highly skilled and compassionate non-medical assistance to clients in their homes or places of residence. Proudly serving Lake, Marin, Mendocino, Solano, and Sonoma Counties, Sequoia Senior Solutions has earned a reputation for Excellence in In-Home Care.

Why join us...

We are excited to offer you an opportunity to join Sequoia Senior Solutions as a Scheduler. We are a family-owned in-home care agency that has been serving the community for 21 years, dedicated to ensuring a better quality of life for our elderly clients and their families by providing dependable and compassionate in-home care. In this role, you will provide accurate and professional scheduling services for both clients and caregivers. Your responsibilities will include data entry, updating caregiver availability, and addressing questions in a timely manner, . This is a salaried position, and there may be times when the job requires working longer hours or weekends, as well as being on call to ensure all shifts are covered.

We’ve been voted one of the best places to work for 15 years, and we value working with caring individuals who bring a positive personality and a passion for making a difference. While the role can be fast-paced and requires strong organizational skills, it’s also incredibly rewarding. If you’re ready for a challenge and eager to impact the lives of others, this is the perfect opportunity to join a company that values dedication, compassion, and a positive outlook.

We offer…

· Paid vacation.

· Sick leave

· Medical,

· Dental

· Vision

· Optical insurance along with AFLAC,

· 401k

· Engagement Events

Responsibilities and Expectations

1. Ability to match client needs with caregiver schedules and skills.

2. Coordinate all scheduling activities with Care Management Staff while tracking updates and changes in our Scheduling software system.

3. Document scheduling activities daily in Excel Spreadsheet.

4. Communicate schedule changes with clients and caregivers in a timely manner.

5. Interact with clients, caregivers, and managers on a constant basis with situational results.

6. Complete new client service inquiries as needed.

7. Perform other duties and special projects as assigned.

8. Ability to share the duties of being On Call once a week of the month.

9. Ability to give help and train new caregivers during orientation.

Qualifications and Requirements

1. Minimum 1-year experience as a scheduler and/or other administrative role.

2. Pass State Background Check

3. Ability to work effectively both independently and in a team environment.

4. Ability to multitask in a professional environment.

5. Ability to treat clients, caregivers, and staff with dignity, kindness, and respect.

6. Ability to be flexible and adapt to new situations quickly

7. Ability to work with immediate deadlines, sometimes under stress.

8. Data entry and computer experience are a plus, and Outlook experience is preferred.

9. Must be goal-oriented with a high degree of personal integrity.

10. High school diploma required.

Competencies

1. Technical Capacity.

2. Personal Effectiveness/Credibility.

3. Thoroughness.

4. Collaboration Skills.

5. Communication Proficiency.

6. Flexibility.

7. Team Player

Work Environment…

1. This job operates in a hybrid environment.

2. Travel time may be required to attend meetings.

3. Position is salaried and may require times for working after office hours and possible weekends.

4. On call will be shared with other managers which is rotated from one week

Preferred Education and Experience: associate degree or higher. One year of related experience.

Additional Eligibility Qualifications None required for this position.

Job Type: Full-time

Pay: $66,520.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you speak any other languages besides english?
• What strategies do you use to stay organized and ensure all shifts are properly covered?
• Can you provide an example of a time when you had to juggle multiple urgent requests?
• Have you ever worked in a healthcare or caregiving environment before? If so, how was your experience?
• What makes you qualifed to take on this role as our new scheduler?

Education:

• High school or equivalent (Preferred)

Experience:

• Scheduling: 1 year (Required)

Work Location: Hybrid remote in Santa Rosa, CA 95409

Salary : $66,520