21 Customer Service Representative Jobs in Silver Spring, MD
Serene is Hiring a Customer Service Representative Near Silver Spring, MD
Customer Service Representative Job Description:As a Customer Service Representative at Serene Marketing, you will play a crucial role in ensuring our customers have a seamless and delightful experience by engaging them directly and providing tailored services. We are looking for individuals with a strong work ethic, an intense student mentality, and an unrelentingly positive attitude who are ready to go above and beyond to exceed customer expectations.
Customer Service Representative Key Responsibilities:
- Customer Interaction: Provide outstanding customer service by promptly addressing inquiries, resolving issues, and offering solutions with a direct, friendly and empathetic approach
- Product Knowledge: Continuously educate yourself about our products/services to provide accurate and up-to-date information to customers
- Problem-Solving: Demonstrate a proactive approach to problem-solving, taking ownership of customer concerns and following through to resolution
- Efficiency: Manage time effectively to handle a high volume of customer interactions while maintaining our superior quality service standards
- Adaptability: Embrace change and adapt to new processes, products, and technology to improve customer service delivery
- Team Collaboration: Collaborate with colleagues and cross-functional teams to enhance the overall customer experience and contribute to a positive work environment
- Feedback and Improvement: Seek feedback and actively participate in training and development opportunities to enhance your skills and knowledge
- A strong work ethic with a commitment to going the extra mile for customers
- A student mentality, eager to learn and adapt to new challenges
- Exceptional communication skills, both written and verbal
- Excellent problem-solving abilities and the ability to think on your feet
- A positive attitude, patience, and empathy when dealing with customers
- Previous customer service experience is a plus but not required
- High school diploma or equivalent; college degree or ongoing education is a bonus
- Competitive compensation packages and performance-based bonuses
- Comprehensive training and ongoing professional development
- Opportunities for career advancement within the company
- A positive and inclusive work environment
At Serene Marketing, we believe that a strong work ethic, a commitment to learning, and a positive attitude are the keys to providing exceptional customer service. If you are passionate about making a difference in customers' lives and are excited to grow with us, we look forward to receiving your application.
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Job Summary
Full Time
IT Outsourcing & Consulting
$61k-80k (estimate)
06/27/2024
07/25/2024
serenecorp.com
COLUMBUS, OH
200 - 500
2003
Private
$10M - $50M
IT Outsourcing & Consulting
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About Serene
Serene is a systems integration and consulting firm that provides implementation and support service for business applications.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Empathy, Work Ethic, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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