Onsite --Phoenix, Biltmore, AZ
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Serenity’s proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Practice Operations Leader for our Phoenix-Biltmore, AZ office. Your primary responsibility will be to own the metrics that allow patients to take back their lives.
We are looking for committed leaders looking to refine their leadership skills and launch a career in healthcare with a multistate practice. Successful hires have included high end retail, hospitality, and other customer service backgrounds. Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits

• Accelerated healthcare career growth – rapid advancement opportunities
• Insurance benefits (Medical, Dental, Vision) and 401K
• 20 days off annually (10 PTO days and 10 Holidays)
• Employee access to Serenity’s treatment options

Responsibilities

• Lead team to provide exceptional patient experience and outcomes
• Conduct daily operations including staff scheduling, office administration, and performance management.
• Take ownership of team, office and patient outcomes
• Understand and connect patients with Serenity’s treatment options
• Provide support for 1 to 3 providers
• Train and educate new provider assistants

Qualifications

• High School Diploma/ GED.
• Strong customer service mindset.
• Minimum of 3 years of management or leadership experience
• Excellent verbal and written communication, and basic math skills.
• Well-versed in de-escalation skills and ability to connect with individuals.

AboutSerenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About UsReady to embark on this exciting journey? Apply now at