35 Enablement Program Support Analyst (Onsite) Jobs in Washington, DC
SORT BY
R
B
T
S
A
C
E
E
A
R
A
N
C
A
C
N
E
E
R
T
T
M
P
S
S
N
U
Enablement Program Support Analyst (Onsite)
$79k-99k (estimate)
Full Time | IT Outsourcing & Consulting
1 Week Ago
Serigor is Hiring an Enablement Program Support Analyst (Onsite) Near Washington, DC
Job Title: Enablement Program Support Analyst (Onsite)
Location: Washington, DC
Duration: 12 Months
Short Description: The Enablement Program Support Analyst is responsible for clerical and administrative duties related to the delivery of training and knowledge management programs at client. The role supports the Enablement Program and Senior Enablement Specialist/Training Lead in running the day-to-day operations of the client Digital Services Training program and the development of the Knowledge Management Portal.
Long Description: The client Tech Enablement Team is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, including all aspects of developing and managing the client Digital Services Training program and the IT Service Management (ITSM) knowledge database.
Program Support Analyst Duties Include:
Required1
Years
Excellent writing and communication skills with the ability to explain technical terms plainly
Required1
Years
Experience designing training materials
Required1
Years
Proven ability to problem-solve and multi-task in a fast-paced and flexible work environment
Required1
Years
Excellent customer service skills and ability to engage with people at all levels of DC Gov
Required1
Years
Solid experience independently managing day-to-day program tasks
Required1
Years
Familiarity with Microsoft 365 tools and apps, in particular all aspects of working in Teams, SharePoint, and Microsoft Forms.
Required1
Years
Familiarity with web-based learning platforms and modern educational techniques
Highly desired
1
Years
Location: Washington, DC
Duration: 12 Months
Short Description: The Enablement Program Support Analyst is responsible for clerical and administrative duties related to the delivery of training and knowledge management programs at client. The role supports the Enablement Program and Senior Enablement Specialist/Training Lead in running the day-to-day operations of the client Digital Services Training program and the development of the Knowledge Management Portal.
Long Description: The client Tech Enablement Team is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, including all aspects of developing and managing the client Digital Services Training program and the IT Service Management (ITSM) knowledge database.
Program Support Analyst Duties Include:
- Manage Tech Enablement’s Digital Services Training Calendar
- Support the development and roll-out of a Learning Management System for the Digital Services Training Program
- Setup course registrations
- Communicate with training facilitators.
- Upload and update course content and materials.
- Create and disseminate feedback surveys.
- Produce reports on training statistics.
- Assist with developing new training curricula.
- Manage training requests received through IT Service Management (ITSM) System and other various channels.
- Develop needs assessments to evaluate the organization's training needs.
- Create new training materials including presentations, handouts, and guides.
- Design activities or lessons to teach certain technical skills.
- Create new and update/customize existing course materials.
- Support facilitators to ensure all virtual courses are running smoothly.
- Assist with inquiries in the Teams chat for virtual trainings.
- Support the production of virtual and in-person training/learning events.
- Manage the Enable TECH Community in Teams
- Share training announcements and updates with all relevant stakeholders client, end-users, Training Coordinators, Operations Leads)
- Monitor the Teams channel or client meetings to disseminate training information throughout the organization.
- Support the creation of knowledge articles, user guides, video tutorials.
- Collaborate with other client program teams to manage the Knowledge Creator Network
- Manage the help article knowledge database on the end-user self-service portal.
- Performs other related duties as assigned.
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Excellent organizational skills and attention to detail.
- Ability to evaluate and research training options and alternatives.
- Ability to design and implement effective training and development.
- Excellent time management skills with a proven ability to meet deadlines.
- Proficient with Microsoft Office Suite or related software.
- Knowledgeable of applicable federal, state, and local regulations
- At least three years’ related experience is required.
- Bachelor's degree in information technology or computer science, education, or a related field; one year of experience in delivering training programs; or an equivalent combination of training and experience.
Required1
Years
Excellent writing and communication skills with the ability to explain technical terms plainly
Required1
Years
Experience designing training materials
Required1
Years
Proven ability to problem-solve and multi-task in a fast-paced and flexible work environment
Required1
Years
Excellent customer service skills and ability to engage with people at all levels of DC Gov
Required1
Years
Solid experience independently managing day-to-day program tasks
Required1
Years
Familiarity with Microsoft 365 tools and apps, in particular all aspects of working in Teams, SharePoint, and Microsoft Forms.
Required1
Years
Familiarity with web-based learning platforms and modern educational techniques
Highly desired
1
Years
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$79k-99k (estimate)
POST DATE
06/13/2024
EXPIRATION DATE
11/25/2024
WEBSITE
serigor.com
HEADQUARTERS
BALTIMORE, MD
SIZE
50 - 100
FOUNDED
2009
CEO
SWATI SHARMA
REVENUE
<$5M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
