8 Technical Support Analyst 4 (HYBRID) Jobs in Richmond, VA
Serigor is Hiring a Technical Support Analyst 4 (HYBRID) Near Richmond, VA
Location: Richmond VA
Duration: 12 Months
Job Description:The Client division is seeking a motivated individual to fill the role of IT Telecommunications Coordinator. An ideal candidate would be an individual who places a high-priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results.
The candidate will also have experience or be proficient in the following areas:
- Request, Order, and Inventory Management: The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.
- Provisioning and Customer Service: Experience provisioning wireless mobile devices such as smartphones, tablets, MIFIs, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support.
- Bill Analysis and Review: Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.
- VOIP Admin Support: Experience administering a VOIP environment (provisioning devices, services, ordering, etc.)
Skills:SkillRequired / DesiredAmountof ExperienceProcurement and Inventory Management
Required2
Years
Customer Service and Support of Android/IOS Mobile Devices
Required3
Years
Data Analysis (i.e. - Financial billing and reconciliation
Highly desired
3
Years
VMWare Workspace One Mobile Device Management
Nice to have
1
Years
Vendor relationship management (Verizon, AT&T, etc.)
Highly desired
2
Years
Job Summary
Full Time
IT Outsourcing & Consulting
$77k-96k (estimate)
06/01/2024
10/05/2024
serigor.com
BALTIMORE, MD
50 - 100
2009
SWATI SHARMA
<$5M
IT Outsourcing & Consulting
Related Companies
The job skills required for Technical Support Analyst 4 (HYBRID) include Technical Support, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst 4 (HYBRID). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst 4 (HYBRID). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst 4 (HYBRID) positions, which can be used as a reference in future career path planning. As a Technical Support Analyst 4 (HYBRID), it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst 4 (HYBRID). You can explore the career advancement for a Technical Support Analyst 4 (HYBRID) below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
