Description

The Business Solutions Analyst primary function is to take direction from management, objectively look at processes that have outlived their life cycle, identify process gaps that institutionalize inefficiency, while monitoring, testing, providing reporting where necessary, and implementing enhancements from beginning to end. The position will have authority to work across teams, departments and provide information to management that will include various ways to create efficiency, in order to automate and speed up business processes. All employees of Servbank are expected to provide quality customer service and maintain high ethical standards when serving our clients.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Duties and Responsibilities: 

· Build reporting for default lines of business to aid in day-to-day operations 

· Drive and monitor Default Reporting for FNMA, FHLMC, FHA, USDA and VA

· Liaison and owner between lines of business and IT to drive projects forward

· Hold regular meetings to provide status update to management

· Single point of contact for lines of business and IT regarding any technology enhancements and questions

· Coordinate with training, job coaches, lines of business for UAT for technology request completions

· Prepare ad hoc reports as required.

· Elicits, captures, analyzes, refines, articulates and documents business requirements, user stories, acceptance criteria and software documentation across teams and departments via approved processes.

· Analyzes, refines, articulates and documents business technology requirements, user stories, acceptance criteria and software documentation and deliver to IT formally via approved processes.

· Working collaboratively with business and subject matter experts to map and document current and future processes, testing and monitoring, from end to end.

· Monitor and report back on all successes and opportunities for ongoing Technology and process enhancement requests.

· Identify failure points and integration opportunities across business lines and functional areas to improve service consistency, quality, and consumer/client experience/process improvement opportunities.

· Assist in development of workflow platforms.

· Translate complex information into defined into concise, readable and unambiguous language for project objectives that can be commonly understood by varied audiences.

· Define project timelines, assess resource needs, and manage execution according to an action plan and Manages requirement changes throughout the project lifecycle.

· Maintains professional industry knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies. 

Requirements

 Experience and Skills: 

· 4 years of Microsoft SQL experience 

· 4 years of experience in one or a combination of the following: project management, process improvement, reporting analyzation, analytics, or modeling.

· Ability to read, analyze and interpret technical procedures, government regulations as well as interpret a variety of instructions furnished in written, oral, diagram and/or schedule form. 

· Ability to manage and drive change in a fast paced environments.

· Able to lead with minimal supervision.

· Strong understanding of the mortgage servicing process and industry.

· Working knowledge of RESPA, TILA, FDCPA, GLBA, UDAAP, state licensing regulations, and any other pertinent regulations. 

· Must be able to communicate technical ideas effectively.

· Excellent verbal and written communication skills.

· Required Computer and Software Competencies: Microsoft SQL, VBA, Proficient in Microsoft Office suite (e.g., Word, Excel (advanced knowledge), Visio, PowerPoint, Outlook) or ability to learn quickly. Strong experience with MSP mortgage servicing system and mortgage terminology. 

Education: Bachelor’s Degree in a business-related field or a combination of education and required minimum of five (4) years’ experience in default servicing.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.