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The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company's marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.
JOB RESPONSIBILITIES
* Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier
* Provide the highest level of customer service to both internal and external customers
* Using the company's internal point-of-sale system and our supplier's system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store
* Meet the weekly productivity goals set forth for the Bronze Memorial team
* Catalog, update and maintain digital library of all projects within established filing system
* Adjust priorities when appropriate and perform other job related duties assigned to meet team goals
MINIMUM Requirements
Education
* High school diploma or equivalent
Experience
* One year of customer service or call-center related experience required
Knowledge, Skills and Abilities
* Ability to adjust priorities when appropriate to meet weekly productivity goals
* Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word
* Attention to detail/accuracy; proofreading and quality control skills
* Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
* Demonstrated effective communication skills, both oral and written
* Ability to work well as part of a cohesive team
Work Conditions
Work Environment
When considering the work environment associated with this job, the following factors may apply:
* Work indoors during all seasons and weather conditions
* Standard business dress is required
Work Postures
When considering the work postures associated with this job, the following factors may apply:
* Sitting continuously for many hours per day, up to 6 hours per day
Physical Demands
When considering the physical demands associated with this job, the following factors may apply:
* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
When considering the work hours associated with this job, the following factors may apply:
* Working Saturdays when necessary to meet the weekly productivity goal.
Postal Code: 77019
Category (Portal Searching): Logistics
Job Location: US-TX - Houston
Full Time
$50k-62k (estimate)
06/22/2024
07/11/2024
AMARILLO, TX
15,000 - 50,000
1903
TOM RYAN
$3B - $5B
Consumer Services
The following is the career advancement route for Customer Order Specialist positions, which can be used as a reference in future career path planning. As a Customer Order Specialist, it can be promoted into senior positions as an Order Fulfillment Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Order Specialist. You can explore the career advancement for a Customer Order Specialist below and select your interested title to get hiring information.