22 Customer Success Associate (Dialer) Jobs in Fort Worth, TX
Service First Mortgage is Hiring a Customer Success Associate (Dialer) Near Fort Worth, TX
- We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.
- We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.
Duties include:
- Follow up on leads for potential borrowers, schedule appointments, coordinate multiple calendars, and make follow-up calls as appropriate; providing exceptional customer service to borrowers
- Follow approved workflows to nurture sales leads.
- Ensure all phone conversations are professional and add value.
- Adhere to metrics and service level agreements as set by management.
- Utilize CRM as directed to track calls and follow-up.
- Communicate effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time.
- 0-2 years of professional experience, with a preference for Customer Service, Sales or Call Center experience.
- Bachelor's degree is a plus.
- Strong written and verbal communication skills aligned to heavy phone volume.
- Goal-driven to achieve targeted results.
- Perseverance in overcoming obstacles and ability to handle rejection.
- Self-driven with the ability to work in an ambiguous environment with minimal guidance or supervision.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements.
- Proficient with Microsoft Office.
- High level of integrity, discretion, and professionalism in handling confidential and sensitive information.
- Ability to adapt quickly and learn to utilize new software and tools as needed
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Job Summary
Full Time
$49k-61k (estimate)
06/24/2024
07/13/2024
servicefirstmckinney.com
Richardson, TX
<25
Lending & Credit
Related Companies
The following is the career advancement route for Customer Success Associate (Dialer) positions, which can be used as a reference in future career path planning. As a Customer Success Associate (Dialer), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate (Dialer). You can explore the career advancement for a Customer Success Associate (Dialer) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
02/11/2022: Oakland, CA
Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
04/02/2022: Fort Collins, CO
Step 3: View the best colleges and universities for Customer Success Associate.
