Join a team that provides unlimited potential based on performance. At ServiceMaster-RRH, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster-RRH promotes personal and professional growth and strives to deliver exceptional customer service.

Responsibilities and Duties

• Develops and regulates strategic planning
• Performs emergency on-call manager services per company policy
• Schedules a crew as required to close each potential lead
• Handles new customer inquiries and questions as a priority to provide service
• Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file
• Transfers job files for billing within 72 hours of final job cost postings
• Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day
• Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer
• Completes billing summary within ten days of the completion of a job to send for invoicing
• Assists with marketing and promotional activities as required
• Develops business and personal relationships with insurance industry personnel, including adjusters
• Assists with other duties and responsibilities as requested by the Regional Manager

Qualifications and Skills

· Excellent verbal and written communication skills

· Excellent organization and time management skills

· Effective team player

Requirements:

• Driver’s License
• Willing to travel 25% of the time
• Willing to undergo a Background Check

Job Type:

• Full Time
• On Call
• $55,000 $75,000

Education:

• Bachelor’s Degree in Business Management with 2‐4 years of project/production management experience

OR

• Associates Degree with 3‐6 years of project management experience

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• Are you willing and able to commit to being a part of an on-call rotation?

Education:

• Associate (Preferred)

Experience:

• Project management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person