Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology & The SSO:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

What you get to do in this role:

• Mature and evolve programs for managing, mitigating, and communicating vendor security risks
• Negotiate security terms, and identify, mitigate, and address cybersecurity contracting risks.
• Work with Procurement Legal, Vendor Risk, and business partners to ensure agreements with vendors include appropriate cybersecurity terms.
• Collaborate with Procurement Legal, Vendor Risk, SSO, and business partners to ensure templates and negotiation playbooks are updated and reflect the internal security posture and external requirements.
• Manage intake of vendor contract security requests. 
• Support Procurement Legal and business partners in negotiating directly with vendors.
• Support internal partners in vendor-related incident response.
• Analyze legislative and regulatory developments (new and existing) to ensure ServiceNow remains aligned with evolving requirements.

Qualifications

To be successful in this role you have:

• MUST HAVE a minimum 3 to 5 years of experience in Cybersecurity 
  • Knowledge of various security solutions, technologies, and best practices, allowing this role to provide recommendations and drive security requirements/clauses in contracts, together with the people stills to assist in negotiating requirements with vendors 
• Certifications in security, audit, risk management, and project management are highly desirable:
  • CISSP, CISA, CISM, CIPP, GIAC, PMP 
• Strong background with national and international compliance requirements/standards such as: 
  • ISO27001/27002, SOC 1&2, NIST CSF
• Knowledge of Governance, Risk and Compliance (GRC) tools and methodologies.
• Knowledge of ServiceNow GRC/IRM is a plus
• Bachelor’s degree required in Information Technology, Computer Science, or business-related discipline
• Knowledge of security contracting language and negotiation 

Additional Criteria: 

• Assertive and able to influence across multiple levels
• Strategic acumen and problem-solving skills with the ability to turn findings into executable plans
• Track record of identifying the need for and driving beneficial change; practices continuous improvement
• Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
• Excellent verbal and written communication skills with the ability to have critical conversations
• Strong business acumen and demonstrated sound business judgement
• Ability to effectively prioritize workload

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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