Job Description

What you get to do in this role :

As a Partner Development Center Specialist you will manage ServiceNow relationships with our Partner Ecosystem across the AMS (or EMEA or APJ) Region.

A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes :

Build Partner Practices through business plan development, account planning, partner expectation management, industry / regional / product focus.

Sell, solve, bring growth.

• Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
• Managing the Ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
• Drive Ecosystem Governance through communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys etc.)
• Coach partners both remotely and face-to-face
• Communicate Partner Programs' Requirements & Benefits across the ecosystem
• Provide daily management of partner ecosystem
• Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
• Conduct quarterly and bi-annual business reviews
• Develop partner business case program roadmaps
• Articulate investment areas needed to both enter and progress through the partner program
• Build remediation plans
• Enhance and manage partner portal and other systems
• Work toward partner revenue goals through teaming and subcontracting
• Build relationships between the Partner Development Center and the partner ecosystem
• Participate in marketing events
• Approximately 10% travel

Qualifications

To be successful in this role you have :

• 2 years experience working with sales, marketing, or channel and alliance partnership management
• Experience working with multiple team members, work in a true 'east-west' operating model with both direct line and dotted line team members, advocate for and resolve conflict.
• Ability to measure and communicate progress to achieve targeted results, identifying obstacles and associated remediation plans.

Additional Information

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas : flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.

acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.

S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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Last updated : 2024-08-01