This position is responsible for providing quality counseling services to individuals seeking assistance in finding, obtaining and maintaining affordable and sustainable housing. This will include pre-purchase counseling, eviction and foreclosure prevention/intervention counseling, financial capabilities coaching, homebuyer education, and group education services. This position requires the use of independent judgement and decision-making skills and the ability to ensure reporting, delivery of services and documentation is in compliance with all agency, state, national and federal programmatic and systematic requirements and standards.

• HUD Housing Counseling Certification (Certification required within 7 days of hire as a condition of employment).
• Must have reliable transportation and a valid driver’s license; travel within the Dallas area required.
• Ability to work independently with limited supervision.
• Ensure program activities, files, data and reporting processes meet or exceed HUD housing counseling and National Industry Standards.
• Possess strong analytical and writing skills.
• Excellent communication, interpersonal and presentation skills.
• Working knowledge of Microsoft Office (Excel, Outlook, Word).
• Maintain client and agent confidentiality.

• Consult during the HUD Panel Review through finalization.
• Provide consultation/training to help conduct confidential housing counseling services to include a thorough financial analysis, identification of potential resources, provision of recommendation/suggestions and development of an individualized Action Plan to assist the client in meeting their needs.
• Random checks of follow up with clients after completion of their counseling session to determine outcomes and progress towards meeting their needs within the CRM system.
• Review data entry into to the client’s electronic file (Client Management System).
• Confer and consult to review completed reporting in compliance with HUD and other partners within the time required.
• Attend periodic training to remain current on industry and counseling standards.
• Consult/train to assist SOH to remain current on HUD changes and requirements until such time as an additional HUD Certified Counselor is brought on board.

• Industry Knowledge - Must possess an understanding of budgeting techniques and have a basic understanding of credit and credit reporting.
• Customer Service - Respond effectively and professionally in all interactions with clients, coworkers, funders and partners.
• Communication - Ability to apply active listening and communication techniques to interact with clients (internal and external) effectively and empathically.
• Problem Solving - Interpret and resolve problems in a timely manner with minimal supervisory assistance.
• Computer Skills - Working knowledge of basic Microsoft Office suite - minimum of Word, Outlook and Excel.

• Ability to carry or transport up to 30 pounds (educational materials and resources).
• Ability to sit or stand at a desk for 8 hours.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

• Environment may be a combination of offsite classroom, Services of Hope (SOH) office and/or remote office location (which may include limited work from home).