Job Summary

The Commercial Accounts Coordinator will identify and capture commercial leads in CRM to drive revenue for franchises and headquarters. Based on decision-making, leads are identified and cultivated up to Sales Stage 3 of the client care process and then are turned into opportunities via CRM for the Commercial Account Manager to close. This position will utilize a variety of sources to generate leads including multi-data sources, trade shows, and referrals. The Commercial Accounts Coordinator will also be responsible for cultivating relationships with potential clients and communicating MSA highlights and benefits.

You will

• Research potential revenue producing clients, cultivate relationships, help identify Top 25 accounts.
• Decision making on what clients to pursue after researching potential clients using multi-data sources.
• Drive revenue by producing leads that lead to client programs.
• Support program MSA & MOU development and implementation.
• Luxor system utilization
• Provide solutions to both clients and company to help resolve issues such as payment resolution; client requirements; etc.
• Support the Account Managers in achievement of Commercial Accounts objectives by preparing necessary reports utilizing various systems; assisting with marketing materials; scheduling and hosting webinars; preparation and implementation of client contracts and SOP’s.
• Compile monthly report of all activities along with weekly summary of solicitation efforts.
• Work with Managed client implementation.
• Follow SPWC, LLC Client Care Process
• Support making sure Daily Progress Reports are sent out for all commercial sales divisions.
• Support other coordinator team members as necessary.
• Provide presentations to clients as requested by Inside Sales Manager
• Possible participation in association trade shows
• Other duties as assigned by management.

You have

• Ability to read, write, and speak the English language to communicate with employees, franchises and clients, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Strong customer service and communication skills
• Inside Sales, business development and/or customer service experience preferred.
• Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Excel, and PowerPoint
• Knowledge of Client Relationship Management (CRM) software a plus
• High School Diploma or GED Required.

Working Conditions

• Fast-paced, high pressure office environment (sitting, standing, talking, walking), based on a 40 hour work week (Monday-Friday, 8am - 5pm).
• Minimal travel as required for business needs.