4 Intake Coordinator Jobs in Cumming, GA
Servpro Team Bisig is Hiring an Intake Coordinator Near Cumming, GA
Job Description:We are seeking a detail-oriented and empathetic Intake Specialist with call center experience to join our team. The ideal candidate will be responsible for managing incoming calls from clients who require our restoration services. Your primary goal will be to gather essential information, provide exceptional customer service, and dispatch our teams efficiently to address our clients' needs.
Responsibilities:
- Answer incoming calls promptly and professionally, demonstrating empathy and understanding towards clients experiencing emergencies.
- Gather accurate information from clients regarding their restoration needs, including the type and extent of damage, location, and contact details.
- Document all client interactions and service requests in our CRM system with meticulous attention to detail.
- Coordinate with field technicians and dispatch teams to schedule appointments and ensure timely response to service requests.
- Provide clear and concise information to clients regarding our services, process, and next steps.
- Follow up with clients to ensure satisfaction and address any concerns or additional needs.
- Collaborate with other team members to maintain a positive and productive work environment.
- Adhere to company policies, procedures, and quality standards at all times.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience working in a fast-paced call center environment, preferably in a customer service or intake role.
- Exceptional communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong interpersonal skills with the ability to build rapport and effectively communicate with clients from diverse backgrounds.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Proficiency in using CRM software and other computer applications for data entry and communication.
- Ability to remain calm under pressure and handle stressful situations with patience and composure.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Job Summary
Full Time
$53k-70k (estimate)
06/27/2024
07/22/2024
The job skills required for Intake Coordinator include Customer Service, Data Entry, Communicates Effectively, Communication Skills, Call Center, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Intake Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Intake Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Intake Coordinator positions, which can be used as a reference in future career path planning. As an Intake Coordinator, it can be promoted into senior positions as a Behavior Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Intake Coordinator. You can explore the career advancement for an Intake Coordinator below and select your interested title to get hiring information.
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