2 Intake Coordinator Jobs in Sparks Glencoe, MD
SERVPRO Team Wall is Hiring an Intake Coordinator Near Sparks Glencoe, MD
SERVPRO Team Wall, Franchise of the Year in 2022, is seeking a human resources professional with plenty of hustle, adaptability, resilience, and drive. If you this sounds like you, you may be able to further your career with the SERVPRO - Team Wall.
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Summary:The Intake Coordinator will be responsible for providing excellent customer service during phone calls and e-mail correspondence with customers. Primary responsibilities will consist of obtaining necessary intake data to create, schedule, and dispatch estimate appointments and jobs; proficiency with intake process and applications/documentation; and timely adherence to intake TPA timestamping. Additionally, Intake Coordinators participate in the on-call rotation for after-hours emergency calls and SERVPRO Corporate-dispatched jobs. Required weekend and evening shift hours will rotate between all Intake Coordinators. Major Duties And ResponsibilitiesDaily
- Preparation
- All Intake Coordinators will be prepared to take calls at the beginning of shift start time.
- Monitor the Unscheduled Leads Dashboard
- Ensure all potential mitigation leads are being contacted and moved to the correct status via the Team Wall Standard Administrative Operating Processes.
- Intake Calls
- Intake Coordinators will be responsible for fielding all intake calls during business hours and notated/assigned on-call hours.
- It is the Intake Coordinator’s responsibility to gather ALL required information from the customer to optimize the success of Team Wall’s production, sales, marketing, accounting, and administrative teams. The success of every job starts with the intake experience and complete information gathered.
- Scheduling and Dispatching
- The Intake Coordinator is responsible for not only the information intake of a lead or job, but also placing the estimate or service appointment on the local office’s calendar so that it optimizes the crew’s logistical location and business operations. This will be for both first time and repeat service appointments.
- Customer Service
- Intake Coordinators are essential to building the foundation of a positive customer service experience by communicating via phone and e-mail to customers and points of contact on a daily basis. Excelling in customer service and communication is a necessary trait of an Intake Coordinator.
- Job File Documentation
- Ensure that all daily updates and customer communication is recorded and documented in the Workcenter job file.
- Ensure all required service start forms (ATP) are distributed, signed, and included in the Workcenter job file.
- Customer Documentation
- Intake Coordinators are responsible for obtaining ATPs from customers via e-sign as needed.
- Invoicing
- At times, estimate fees will need to be invoiced via QuickBooks Online. Intake Coordinators are directly responsible for entering this information if needed.
- Employee Training
- Intake Coordinators assist Intake Lead in training new Intake Coordinators via on-the-job training and shadowing opportunities.
- Additional Tasks
- Intake Coordinators complete tasks as assigned by Intake Lead.
- 401k matching
- Medical/Dental/Vision
- Generous PTO policy
- Training & Development
Job Summary
Full Time
$56k-74k (estimate)
06/24/2024
07/20/2024
The job skills required for Intake Coordinator include Customer Service, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be an Intake Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Intake Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Intake Coordinator positions, which can be used as a reference in future career path planning. As an Intake Coordinator, it can be promoted into senior positions as a Behavior Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Intake Coordinator. You can explore the career advancement for an Intake Coordinator below and select your interested title to get hiring information.
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