Title: Office Coordinator - Mitigation

Location: Norwalk, CT

Hourly Range: {{$18.00}} to {{$22.00}}, Hourly Rate (Depends on Experience)

FLSA Classification: Full-Time, Non-Exempt

DESCRIPTION

ServPro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking an individual to fill the role of Office Coordinator - Mitigation. In this role, the successful candidate will assist in the management and coordination of job files for a multi-franchise residential and commercial mitigation business.

We are seeking an individual who is highly self-confident, energetic, detail-oriented, and who will aggressively take the initiative in a high volume and fast paced office environment. As the Mitigation Coordinator, you will be responsible for providing administrative support to ensure the efficient operation of the mitigation team. The ideal candidate will support the Mitigation

Office Team, Project Managers and Customers through a variety of tasks related to organization, communication and job file completion.

Essential Duties & Responsibilities Administrative & Customer Support

• Interface with Customers to ensure open and effective lines of communication and timely completion of duties and job files, maintaining close and positive relationships with clientele.
• Interface with Project Managers, Field Crew and Office personnel to ensure open and effective lines of communication and timely completion of duties and job files.
• Oversee scheduling, appointments and production services.
• Monitor and ensure complete file status, with appropriate supporting documentation.
• Handle insurance claims processing.

Job File Coordination

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed

Job File Documentation

• Review and validate initial field documentation
• Create preliminary estimate
• Perform daily job file coordination
• Perform job file backup

Job File Communication and Reporting

• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out

Other

• Other ad-hoc duties assigned and requested by management.

REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:

• Knowledge of office management systems and procedures
• Proficiency in Microsoft Office Suite and other relevant Franchise Specific Software
• Previous Insurance Claims Processing and Insurance Industry Experience Preferred
• Tech Savvy with the ability to learn new software easily 
• Franchise Specific Software: Xactimate, XactAnalysis, and others
• Excellent time management skills to prioritize and complete a wide variety of tasks throughout the day
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Ability to adapt and pivot under demanding conditions, with the capacity to manage numerous projects at once
• Previous customer service experience; preferably in a cleaning, restoration or construction industry
• Patience and listening skills to respond appropriately and interact positively with customers
• Capable to work in a fast-paced, high call volume, team-oriented environment
• Bilingual – English/Spanish, a plus

EDUCATION

• High school diploma/GED; required
• Associate degree; preferred

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

Benefits:

• 401(k) with company match

• Health insurance

• PTO/Sick, Vacation Paid Time Off

• Holidays

• Professional development assistance

Schedule:

• 8 Hour Day / 40 Hours Per Week Shift, flexible to work overtime when required

• Monday to Friday

Overtime Requirement:

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

WORKING CONDITIONS Environment:

This position will be in-office environment, not eligible for hybrid or remote.

Ability to commute:

• Norwalk, CT 06851:

Reliably commute or planning to relocate before starting work (Required)

Physical Demands:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.

ABOUT SERVPRO History

SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.” SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.

Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With over 35 years we have helped

thousands of people and businesses to recover from disaster as quickly as possible.

Training

We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.