Job Description

Do you love helping people through difficult situations? Then don’t miss your chance to join our franchise as a Project Manager. As a Project Manager at SERVPRO of Stamford, you will be

a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire, water, and mold damage “Like it never even happened®!”

ServPro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking a self-motivated individual to fill the role of the Project Manager. As the Project Manager, you will oversee all aspects of assigned restoration projects.

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews 
• Provide priority response to potential customers
• Monitor and follow up on all assigned jobs ensuring customer needs are met
• Evaluate and sell projects
• Educate customers on process
• Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines

Other

• Other ad-hoc duties assigned and requested by management

Position Requirements, Desired Knowledge & Skills

• 2 years of management and/or supervisory experience
• 3 years of experience in restoration and/or construction preferred
• 3 years of project management experience required
• Project Management Professional (PMP) certification preferred
• IICRC certification a preferred
• Work on residential, commercial, and industrial projects
• Sense of ownership of each project and sense of urgency to complete them
• Strong management, people skills
• Detail oriented, able to work within a budget, and know what quality work looks like.
• Construction supervision experience necessary
• Be able to bend, sit, stand, lift at least 50 pounds.
• Proficiency in Microsoft Office Suite and other relevant Franchise Specific Software
• Previous Insurance Claims Processing and Insurance Industry Experience Preferred
• Franchise Specific Software: Xactimate, XactAnalysis, and others
• Attention to detail and problem solving skills
• Strong organizational and planning skills
• Ability to adapt and pivot under demanding conditions, with the capacity to manage numerous projects at once
• Patience and listening skills to respond appropriately and interact positively with customers
• Capable to work in a fast-paced, team-oriented environment
• Valid driver's license
• Ability to successfully complete a background check subject to applicable law

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

• Compensation Range: $55,000 to $85,000, Salary Range(Depends on Experience)

Benefits:

• 401(k) with company match
• Health insurance
• PTO/Sick, and Vacation Paid Time Off
• Paid Holidays
• Professional development assistance
• And more!

Schedule:

• 8 Hour Day / 40 Hours Per Week Shift, required
• Monday to Friday
• Must be willing to be available for on-call rotation due to our 24-hour emergency services
• Some occasional night and weekend work are required

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.