ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned by the Food &Beverage Supervisor, Food & Beverage Manager, Food & Beverage Executive, or General Manager.

Guest Services: 90%

• Greet guests in a timely, outgoing, and friendly manner
• Take food and drink orders from restaurant customers
• Accommodate special needs and requests from guests and staff members
• Remain attentive to the customer throughout the entire dining experience, adhering to and exceeding service standards
• Receives proper payment from guests and ensures accuracy of guest check and method of payment in order to safeguard customer and company
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Responds to customer inquiries and comments in person and on the telephone by providing timely and knowledgeable information in order to provide quality customer service

Administrative Tasks: 10%

• Complete all restocking and cleaning duties by performing opening and closing side work as instructed
• Memorizes menu items, recipes, and daily specials in order to answer questions and make recommendations to customers
• Maintains cleanliness standards in the restaurant, wait station, and kitchen service area in order to have a clean, presentable, and attractive facility
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer’s order is taken and processed
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, services, and facility
• Presents a clean and professional appearance at all times