Executive Director of Business Operations- CFSHybrid- Candidate location preferred: Eastern United States. Oversees the implementation of standardized systems to streamline processes related to quality improvement, compliance, customer service, and general operational systems to facilitate quality, efficiency and organic business growth. Responsible for the development and assessment of key performance indicators and the coordination of projects that directly involve implementation of systems that streamline operational systems, while ensuring alignment among key company stakeholders. Coordinate procedures and work to improve existing processes for maximum clarity, efficiency, and successCollecting, analyzing, and interpreting data to identify trends and opportunities for improvement in systems and processesDeveloping and implementing effective KPIs to measure performanceCreating performance reports and presenting findings to relevant stakeholdersCollaborating with team members to develop and implement solutions to improve business performanceConducting research and staying up-to-date with industry trends and best practices in the industryProviding insights and recommendations to key stakeholders to inform decision-makingEstablish standardized systems related to particular levers or key indicators to create synergy and efficiency in business systems and processRecommend and participate in the development and performance management of operational leaders Participate in developing organizational structure that facilitates efficient and effective operational activities Assist with growing the business including but not limited to research, acquisition support and preparing requests for proposalsIdentify, coordinate and implement strategies to develop leaders at multiple levels of the organization as assigned.Lead or coordinate cross-functional teams in project execution or other process improvement initiatives, and is prepared to make recommendations or support with operationalizing next steps for timely deliveryPerform operations leader responsibilities to manage operations and oversee service delivery, strategic planning, leadership, vision, growth and development, financial management and profitability, employee supervision, regulatory compliance, quality improvement, stakeholder relations, lobbying and advocacy as assigned.Perform other related duties and activities as requiredQualifications:Bachelor’s degree or professional experience managing business operationsMinimum eight years of related experience requiredExperience with healthcare or human services preferredAlignment with the Company’s mission and our commitment to the people we serve and the services we provide Excellent communicator in written and verbal form.Ability to work strategic and collaboratively across departments.Strong business acumen, with broad understanding of all aspects of business, including finance, marketing, and salesWhy Join Us? Full compensation/benefits package for employees working over 30 hours/week 401(k) with company match Paid time off and holiday pay Enjoy complex work that makes a difference in the lives of those we serve Career development and advancement opportunities across a nationwide network Come join our amazing team of committed, caring professionals. Apply Today!