Join Our Visionary Team at Seward Vision Clinic!

At Seward Vision Clinic, we are dedicated to enriching the lives of our patients through attentive care, cutting-edge technology, and a warm, friendly atmosphere. We prioritize listening to our patients' unique needs and delivering top-tier eye examinations and eyewear materials. Committed to excellence, we invest in ongoing medical education for our doctors and staff, integrate new technologies, and continuously strive to exceed customer service expectations.

Why Choose Seward Vision Clinic?

• Collaborative and positive work environment
• Cutting-edge technology for clinical care
• Commitment to ongoing medical education
• Emphasis on honesty, integrity, and exceeding customer service expectations

Position: Optician

Primary Duties & Responsibilities

• Deliver extraordinary experience to each and every patient. Provide patients with a complete understanding of our customized recommendations for products and services.
• Develop own clientele from providing outstanding service and obtaining referrals.
• Keep current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Take and return patient calls, update patients on the status of their orders and resolve order issues should they arise. Escalate any issues with the office team leader as necessary.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patient on vision plan benefits and submit eyeglasses claims to vision plans
• Educate patients on proper eyeglass and contact lens care.
• Collect eye and face measurements to ensure proper fit.
• Interpret prescriptions written by optometrists.
• Create work orders, specifying information on lenses needed.
• Follow-up on all pending orders. Verify all orders are within the time guidelines given and inform patients of status if delays occur. Notify patient when orders arrive from optical lab/manufacturer.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometer, PD ruler, lensometer, pliers, wrenches, frame warmers, etc.
• Inspect the final product ensuring there are no flaws; Clean and polish lenses using cloths and solvents.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintain overall cleanliness and visual appeal of the optical area.
• Restock retail boards with new merchandize.
• Understand product issues and analyze any problems. Thoroughly and accurately answer patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborate with technicians, front desk associates, Office Team Leader, and Optometrists.
• Sell miscellaneous products such as cleaners, sunglasses, reading glasses, safety glasses, etc.
• Monitor frame vendor invoices, optical lab invoices for accuracy and follow up on pending credits.

Secondary Responsibilities:

• Versatility: Back up front desk staff as needed, pretesting of patients as needed, assist technicians with special testing as needed.
• Adaptability: Perform miscellaneous office tasks as required by office management.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Optical: 1 year (Preferred)
• Medical office experience: 1 year (Preferred)

Ability to Relocate:

• Seward, NE 68434: Relocate before starting work (Required)

Work Location: In person