4 Quick Lane Advisor Jobs in Marble Falls, TX
Sewell Lincoln is Hiring a Quick Lane Advisor Near Marble Falls, TX
QualificationsEducationHigh school diploma or the equivalent.
LicensesDriver's License
OtherAbility to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical RequirementsSurroundingsmove throughout the company facility for most of the shift.
spend time outdoors in the weather and elements.
spend time indoors in air-conditioned areas.
Sittinginfrequently
Standingon a regular basis
for prolonged periods
Walkingon a regular basis
for prolonged periods
Bending, twisting and/or stoopingon a regular basis
Kneeling and/or Squattingon a regular basis
LiftingLess than 10 lbs
infrequently
Reaching and/or lifting overheadinfrequently
Climbingstairs
Repetitive hand/finger movementon a regular basis
Grasping/grabbing with handson a regular basis
Pushing and Pullinginfrequently
ExpectationsGeneral ExpectationsGreets all customers promptly; provides timely professional service.
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
Listen to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and sell additional services when appropriate.
Speak clearly, concisely, and effectively.
Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Ensures high quality service and repairs are provided to every customer and customer receives prompt response or status of repairs.
Documents repair order changes.
Review service repair orders and their associated charges to ensure accuracy.
Estimates cost and completion time/settles customer accounts.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Maintains open communications with technical staff regarding job status changes.
Departs from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.
Delivers the right car in perfect condition every time.
Job-Specific ExpectationsInspects every finished repair order for proper completion, pricing accuracy, and legibility.
Maintains a clean, professional environment.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Builds productive working relationships with fellow employees through clear communications.
Follow lawful directions from Managers.
Understand and follow work rules and procedures.
Interact well with others and be a positive influence on employee morale.
Uphold the companys non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Attend Company Meetings As Required.Ability to properly read and understand Fords OASIS system to determine customers coverage for repairs & maintenance.
Never sells repairs or maintenance to customers that the customer does not need at this time.
Shifts priorities and goals as work demands change.
Maintains composure and courtesy in dealing with customers and fellow employees.
Identifies and supports opportunities for methods/process improvement.
Uses computer systems to look up customer's service history, schedule appointments, enter repair order information, and manage information.
References existing manuals, publications, and other written documents to obtain needed information.
Provides additional vehicle information to technicians as needed.
Explains technical information about repairs to customers.
Job Summary
Full Time
$39k-49k (estimate)
06/08/2024
07/07/2024
The job skills required for Quick Lane Advisor include Customer Satisfaction, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Quick Lane Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quick Lane Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quick Lane Advisor positions, which can be used as a reference in future career path planning. As a Quick Lane Advisor, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quick Lane Advisor. You can explore the career advancement for a Quick Lane Advisor below and select your interested title to get hiring information.
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