8 Technical Support Specialist I - 11207 Jobs in Allen, TX
SGF Global is Hiring a Technical Support Specialist I - 11207 Near Allen, TX
Job Type: Contract to hire
Country: United States
City: Allen
State: TX
Languages: General responsibilities:
- NextGen Operations Technicians execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
- ServiceNow Incident Management, Change Management, and Problem Management
- Remote network surveillance and event response
- Triage and resolution of service-impacting incidents within SLA’s
- Participation in complex troubleshooting with next-tier SME’s
- Customer-facing technical support delivered via telephone, email, and web portal
- Stakeholder communication during service-impacting events
- Vendor ticket management
- Strong working knowledge of IP networking and interoperability standards
- 1 years of experience troubleshooting IP network connectivity
- 1 years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
- Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)
- Network Operations or Telecommunications industry experience
- Cisco CCST or CCNA certification a plus
- ITIL Certification
- AWS Cloud surveillance
Job Summary
Contractor
$64k-81k (estimate)
08/13/2024
09/29/2024
sgfglobal.com
Hallandale, FL
200 - 500
Related Companies
The job skills required for Technical Support Specialist I - 11207 include Technical Support, Troubleshooting, Networking, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist I - 11207. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist I - 11207. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist I - 11207 positions, which can be used as a reference in future career path planning. As a Technical Support Specialist I - 11207, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist I - 11207. You can explore the career advancement for a Technical Support Specialist I - 11207 below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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