23 Technical Support Specialist Jobs in Allen, TX
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SGF Global is Hiring a Technical Support Specialist Near Allen, TX
6 month contract to hire, pay rate: $25/h
The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
Communicate outages notifications and ticket statuses to customers
Additionally, they will communicate actively with other departments detailing specific customer’s issues.
Answer Inbound and make Outbound Technical Support Calls (about 30 to 40 calls/day)
Self-assign and take ownership of tickets from queue
Accurately document product issues and convey workarounds and fixes to customers.
Follow procedures for internal escalation of issues to the appropriate internal teams.
Track and resolve issues
Interface with Tier 2 on customer issues and comments
Help Maintain online Knowledge Base
Provide Technical Assistance to Regional Sales Managers daily
Answer after hours calls from customers
Customer Advocate
Experience Requirements
· 2-3 years of experience in IT helpdesk and/or application support role.
· Extensive Hardware, Software and Networking troubleshooting.
· Experience with RAID technologies and Virtual Disks.
· Experience with SQL Server queries and updates.
· Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
· Strong working CLI experience with various Linux distributions (Ubuntu/CentOS preferred).
· Familiarity working with Azure Cloud and containers.
· Strong working knowledge of Active Directory, DNS.
· Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
· Strong working knowledge of various WIFI technologies and practices.
· Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
· Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.).
· Experience with writing PowerShell Scripts.
· Experience writing user friendly Knowledge Base Articles and FAQ’s.
Education Requirements
· - One or more of the following certification preferred, CompTia A , MCP, MCSE CNA, CCNA, Linux Certifications.
Minimum High School degree. Information Technology College degree preferred
Previous technical support/engineering/troubleshooting experience
Job Summary
Contractor
$76k-94k (estimate)
08/16/2024
09/11/2024
sgfglobal.com
Hallandale, FL
200 - 500
Related Companies
The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Networking, Active Directory, Linux, Windows Servers, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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