29 Technical Support Specialist Jobs in Allen, TX
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SGS Consulting is Hiring a Technical Support Specialist Near Allen, TX
Job Details
Title: | Technical Support Specialist I |
Duration: | 24 Months (Possible Conversion when feasible) |
Location: | Allen TX 75002 (Hybrid) |
1st 90 - days will have to be onsite for training - After onboarding and training, rotational scheduled remote work may be available.
Job Description:
Work Schedule: 3 schedules total please see breakdown:
- 2 Openings for schedule 1: Sunday - Wednesday, 7:00 am - 5:30 pm Central - Morning
- 2 Opening for schedule 2: Wednesday - Saturday, 7:00 am - 5:30 pm Central - Morning
- 2 Opening for schedule 3: Sunday - Wednesday, 10:00 pm - 8:30 am Central - Night
Description:
General responsibilities:
- NextGen Operations Technicians execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
- ServiceNow Incident Management, Change Management, and Problem Management.
- Remote network surveillance and event response.
- Triage and resolution of service-impacting incidents within SLA s.
- Participation in complex troubleshooting with next-tier SME s.
- Customer-facing technical support delivered via telephone, email, and web portal.
- Stakeholder communication during service-impacting events.
- Vendor ticket management.
Qualifications:
- Strong working knowledge of IP networking and interoperability standards.
- 1 years of experience troubleshooting IP network connectivity.
- 1 years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
- Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings).
Preferred Skills:
- Network Operations or Telecommunications industry experience.
- Cisco CCST or CCNA certification a plus.
- ITIL Certification.
- AWS Cloud surveillance.
Job Summary
Full Time
$70k-87k (estimate)
08/04/2024
08/27/2024
sgsconsulting.com
Princeton, NJ
200 - 500
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The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Networking, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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