To manage the Team, develop accurate job estimates, establish the job sale and work with the Team to produce the job. This is an AT WILL position.

Receives direction and supervision from the Operation Manager/Owner. Provides functional supervision of, and direction to, the Team Coordinator and Project Manager.

· Screens and pre-qualifies all incoming potential jobs

· Reviews, proofs and finalizes each job scope of work with adjusters and clients

· Assigns a Project Manager to each job

· Projects collections on jobs

· Completes an accurate estimate with listings of all items required to complete the repair work

· Reviews completed files for profitability and accuracy of the original scope of work

· Attends all Company meetings and functions required of the position

· Participates in personnel selection; provides or coordinates personnel training; sets written expectations for assigned personnel; coaches, develops and holds personnel accountable for meeting expectations; works with employees to correct deficiencies; implements discipline procedures; completes employee evaluations and development plans for career success in the Company

· Attends professional trainings, as directed and appropriate for the position. Gathers approval for requested trainings that may provide benefit to the position

· Recruits, establishes rapport and contracts with specialized subcontractors

· Provides quick and accurate responses to adjusters, agent property managers, tenants and other concerned parties

· Makes initial contact with the insured and the adjuster

· Ensures that all assigned personnel are thoroughly trained in their duties and responsibilities, including safety precautions

· Assists with Company training and other events 

· Develops marketing strategies and activities that will lead to additional work from all sources and will develop relationships within the industry for purposes of business recommendations

· Manages details of multiple projects in an organized and efficient manner

· Demonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentation

· Implements best practices to aid the Company in meetings its vision and mission and in achieving Company goals

· Writes scopes of work for water damage emergencies and carpeting cleaning estimates, periodically

· Holds responsibility for project outcomes and issues

· Assists in problem solving and motivating team members to improve Company efficiencies

· Works with the Team Coordinator and Administration to collect on debts for all projects, as needed

· Applies all safety rules and regulations to work efforts and prevents work hazards

· Respects and maintains the confidentiality of company, client and personnel information

· Other duties as assigned

· Work on-call and in all emergency situations, as needed

· Communicate and coordinate with the Team for timely job completion

· Write accurate estimates for projects and scopes of work

· Manage multiple projects at a time while paying strict attention to detail

· Train and lead employees to successful projects and elevated customer services.

· Manage projects to consistently achieve a high degree of profitability

· Provide exemplary customer service to clients, employees and vendors

· Generate timely information and reports with accuracy and efficiency

· Develop and implement policies and procedures for the Company

· Establish and maintain cooperative working relationships with those contacted through the course of work; gain cooperation through discussion and persuasion

· Make progress toward the Company vision

· Manage crises as they occur. Assist in solving problems and in making this a more effective Company

· Communicate clearly and concisely, both orally and in writing; must be proficient in reading and writing the English language

· Apply general mathematical and data entry skills

· Apply established Company policies and procedures, including safety procedures and principles

· Basic principles and practices of organization and administration

· Modern office practices and technology, including Microsoft Office, Outlook, copiers, telephone, facsimile, etc.

· Proper filing techniques, office efficiencies and timely processing of paperwork

· Appropriate phone skills and resolution of customer complaints and issues

· Industry software: Xactimate, Contractor Connection, PSA, Code Blue and other similar programs

· Professional ethics

· English usage, spelling, grammar and punctuation; basic mathematics

· Restoration industry language, practices and terminology; ability to seek out knowledge if new to the industry

· Company policies and procedures

· Proper pricing and estimating of material needs and costs for projects

· Estimating software and other related programs required for the position

· Company budgets, expenses, business plans and sales goals

· Pertinent federal, state and local laws, codes and regulations that govern the areas of the position

· OSHA safety regulations as they pertain to the restoration industry; maintain an active role in monitoring the safety of yourself and other team members

· Laws, rules and regulations that govern the areas of your job, including but not limited to project and site management

· Cooperative working relationships and solution-based problem solving