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Provides administrative and clerical support to a funeral home, cemetery, or a combination of these facilities. Duties include greeting and meeting with at-need cemetery families and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

**JOB RESPONSIBILITIES**

Performs reception duties

Verifies at-need files before meeting with families

Performs blind checks

Follows up with memorial renderings, processes and timelines

Prepares marker monument placement paperwork

Designs memorials

Notifies families when flowers are placed

Sets Arrangement Continuation Appointments

Serves at-need cemetery families

Stands graveside services and provides support to the families

Sets follow-up visits at the at-need arrangement conference

Logs information for Family Service Counselors

Prepares and processes Veteran's Paperwork

Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

Receives and processes payments and contracts

Processes accounts payable transactions

Assists Location Management, Sales, and Family Service Counselors

Greets family members and friends

Communicates client family's needs promptly and accurately to the appropriate staff member

Conveys a sense of concern and empathy with client family members at all times

Responds to customer inquiries via telephone, internet and in person

Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

**MINIMUM REQUIREMENTS**

**Education**

High School or equivalent

**Experience**

1 - 2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

**Knowledge, Skills & Abilities**

Flexible schedule - MUST be available to work weekends

Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

MS Office Suite experience preferred

Basic mathematics skills required

Good verbal and written communication skills

Strong organizational skills and detail oriented

High level of compassion and integrity

Ability to maintain confidentiality

Postal Code: 60453

Category (Portal Searching): Administration and Clerical

Job Location: US-11333 South Central Avenue, Oak Lawn, IL - Chapel Hill Gardens South Funeral Home & Cemetery

Job Profile ID: F00200

Time Type: Full time

Location Name: Chapel Hill Gardens South Funeral Home & Cemetery