119 Customer Service Support Representative Jobs in Miami, FL
Sharp Business USA is Hiring a Customer Service Support Representative Near Miami, FL
Responsibilities
- Responsible for the timely and accurate processing of supply orders and service call issues over the phone and through email communications.
- Supports SBS customers with product-related questions and concerns
- Responsible for customer service support issues including billing, order status and customer inquiries
- Applies general query skills to determine reason for call in order to route the problem to the appropriate party
- Learns intermediate knowledge of the current ERP system for processing of phone and email requests
- Daily interaction with various industry specific software
- Applies thorough details and pertinent call information to the field teams to ensure complete customer satisfaction
- Logs and returns all voice message calls daily; documenting all required information into database and owning the call to ensure thoroughness and timely resolution to reach customer satisfaction
- Works closely with all departments within the operations department and levels of management escalating problems and concerns when necassary
- Performs general customer service-related work in support of organizational goals and objectives and tactical operations
- Knowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate, be able to identify sales opportunities and generate sales leads with customers in an effort to increase sales and marketing potential within the branch.
- Other duties assigned
- High School Diploma or equivalent required
- Bilingual (Spanish and English)
- 2-5 years of experience in a customer service environment; call center support experience preferred.
- Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
- Exceptional verbal (especially telephonic) and written communication skills
- Excellent customer service skills including a customer focused attitude
- Excellent reading comprehension and mathematical skills
- Excellent organizational skills; effective time management skills which must include attention to detail
- Possess the ability to be self-starting and understand the need for achievement of tasks in pursuit of goal satisfaction
- Ability to prioritize job responsibilities in a dynamic fast paced environment
- Proficient data entry skills
Compensation For This PositionThe compensation range for this role is $34,000- $53,100. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.
Employee Perks
- Flexible hybrid work schedules.
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and wholistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to innovate, enhance diversity, and work smarter.
#SBS
Job Summary
Full Time
$36k-45k (estimate)
06/24/2024
07/17/2024
The job skills required for Customer Service Support Representative include Customer Service, CSR, Products and Services, Customer Support, Billing, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Support Representative positions, which can be used as a reference in future career path planning. As a Customer Service Support Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Support Representative. You can explore the career advancement for a Customer Service Support Representative below and select your interested title to get hiring information.
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